Manager Collection

This role focuses on managing and optimizing the collections process to reduce non-performing loans (NPL) and enhance overall portfolio performance. The candidate will be responsible for ensuring timely recovery of overdue payments, closely monitoring regional collection activities, and collaborating with various departments to implement effective collection strategies. The position requires strong leadership skills to evaluate team performance and drive improvements in repayment behavior, ultimately contributing positively to the company’s financial health.

Key Responsibilities

Collection Business:
- Minimize NPL accretion by actively collecting overdue payments, thereby contributing positively to both principal and markup recovery.
- Achieve collection targets for total receivables ledger (RL) with 92% collection in the first month, 97% in the second month, and 99.5% in the third month for each quarter.

Monitoring and People Management:
- Evaluate the performance of each region and collaborate with Regional General Managers (RGMs) to address delinquency and NPL slippage issues.
- Oversee the circulation, monitoring, and review of Management Information Systems (MIS) reports, including product-level, bucket-level, and country-level performance metrics.
- Enhance portfolio yield by encouraging quick repayment behavior among customers.

Process and Procedure:
- Ensure the collection system implements new initiatives effectively and promotes their utilization.
- Coordinate with Risk, Credit Administration Department (CAD), and other relevant departments to ensure smooth and efficient delivery of collection processes.

Required Qualifications

- Bachelor’s degree in Commerce, Economics, or a related field.
- A minimum of 7 years of relevant experience in collections, recoveries, or remedial management.

There are no preferred qualifications or benefits explicitly mentioned for this role. However, the position demands a proactive approach to managing collections and strong cross-functional coordination skills to meet organizational goals.