Manager Customer Accounts

We are seeking a dedicated Customer Accounts Specialist with 1 to 3 years of experience working with US-based clients. This role is pivotal in managing the entire client lifecycle, ensuring a seamless and positive client experience. The ideal candidate will be capable of independently handling operational workflows and client coordination, beyond just project management or business administration backgrounds. This position requires strong communication skills, attention to detail, and the ability to proactively manage client interactions and internal processes.

Key Responsibilities:
- Manage client onboarding processes to ensure smooth transitions.
- Oversee implementation and setup activities for new clients.
- Schedule and coordinate calls and meetings with clients and internal teams.
- Conduct timely client follow-ups to maintain engagement and satisfaction.
- Resolve client issues and queries promptly to avoid delays.
- Coordinate system updates and enhancements with relevant departments.
- Lead Go-Live coordination to ensure successful project launches.
- Maintain accurate trackers and process documentation for transparency.
- Provide post Go-Live support to ensure service continuity.
- Facilitate cross-departmental communication to streamline workflows.
- Assist with payroll reports and audits as part of operational support.

Required Qualifications:
- 1 to 3 years of experience working with US-based clients in a client-facing or operational role.
- Strong English communication skills, both verbal and written, with the ability to clearly convey complex information professionally.
- Proactive follow-up skills with a strong sense of ownership to ensure all tasks and client needs are addressed without oversight.
- Exceptional attention to detail to maintain accuracy in documentation and client interactions.
- Familiarity with productivity and project management tools such as Google Sheets, Airtable, Jira, or similar platforms.
- Demonstrated strong work ethic and motivation to learn and grow within the role.

Work Timings:
The candidate should be flexible to occasionally work outside standard hours to meet client deadlines or urgent requests. Regular working hours will align with the Eastern Standard Time (EST) zone in the US.

Location:
This position is based onsite in Islamabad.

This role offers the opportunity to be at the heart of client operations, working closely with multiple departments to deliver exceptional service and support. The ideal candidate will thrive in a dynamic environment where attention to detail and proactive communication are essential.