Manager Customer Accounts

We are seeking a dedicated Customer Accounts Specialist with 1 to 3 years of experience working with US-based clients. This role is pivotal in managing the entire client lifecycle, ensuring a seamless and positive client experience. The ideal candidate will be capable of independently handling operational workflows and client coordination tasks, going beyond a traditional Project Management or BBA background. This position requires strong communication skills, attention to detail, and the ability to proactively manage client relationships and internal processes.

Key Responsibilities:
- Manage client onboarding processes to ensure smooth transitions.
- Oversee implementation and setup activities for new clients.
- Schedule calls and meetings to maintain consistent communication.
- Conduct timely client follow-ups to address needs and concerns.
- Resolve client issues and queries promptly to maintain satisfaction.
- Coordinate system updates and enhancements with relevant teams.
- Lead Go-Live coordination efforts to ensure successful project launches.
- Maintain trackers and process documentation for transparency and efficiency.
- Provide post Go-Live support to ensure service continuity.
- Facilitate cross-departmental communication to align efforts.
- Assist with payroll reports and audits as part of operational support.

Required Qualifications:
- 1 to 3 years of experience working with US-based clients in a client-facing or operational role.
- Strong verbal and written English communication skills, capable of conveying complex information clearly and professionally.
- Proactive follow-up skills with a strong sense of ownership to ensure tasks are completed without oversight.
- Exceptional attention to detail to maintain accuracy in all responsibilities.
- Familiarity with tools such as Google Sheets, Airtable, Jira, or similar platforms for workflow and project management.
- Demonstrated strong work ethic and motivation to learn and grow within the role.

Work Schedule:
The position requires flexibility to occasionally work outside standard hours to meet client deadlines or urgent requests. Regular working hours will be aligned with the Eastern Standard Time (EST) zone to facilitate effective communication with US clients.

Location:
This is an onsite position based in Islamabad.

This role offers the opportunity to be at the heart of client operations, working closely with multiple teams to deliver exceptional service and support. If you are detail-oriented, communicative, and driven to ensure client success, this position provides a dynamic environment to develop your skills and contribute meaningfully to the organization.