Manager- Delivery Excellence

This role is focused on supporting the implementation and ongoing management of PDA's delivery excellence framework. The successful candidate will maintain program controls, monitor delivery performance, enhance reporting standards, and contribute to delivery capability development across the organization. Working closely with program managers, sector teams, and technical delivery functions, the role ensures consistent application of project management standards, accurate delivery information, and timely identification of risks and performance issues.

Key Responsibilities
Implement and maintain standardized project and program management templates, processes, controls, and reporting mechanisms. Monitor program schedules, milestones, budgets, resources, risks, issues, and dependencies across assigned delivery initiatives. Consolidate project performance data into portfolio dashboards, management reports, and delivery status updates. Maintain delivery risk registers, issue logs, change control records, action trackers, and governance documentation. Support delivery health checks, milestone reviews, compliance assessments, and program assurance activities. Track the implementation of agreed corrective actions and escalate unresolved delivery issues as necessary. Coordinate portfolio review meetings, governance forums, delivery performance discussions, and management reporting cycles. Assist with resource capacity planning, workload monitoring, and identification of delivery constraints. Contribute to the development and delivery of project management training, standard toolkits, guidance materials, and capability-building initiatives. Collaborate with program and project managers to improve the quality of delivery plans, reporting, risk assessments, and documentation. Maintain lessons learned, delivery improvement registers, and knowledge-sharing resources. Support the adoption and effective use of project management and reporting systems. Identify opportunities to streamline delivery processes, improve reporting accuracy, and strengthen project governance.

Required Qualifications
A Bachelor’s degree in Project Management, Business Administration, Engineering, Information Technology, Management, or a related discipline is required. Candidates should have at least 8 years of relevant experience in project management, PMO operations, program controls, delivery governance, or performance monitoring. Practical experience in developing or maintaining project reporting, delivery dashboards, risk registers, and governance documentation is essential. Proficiency in Microsoft Project, Excel, Power BI, PowerPoint, Jira, or equivalent project management tools is expected. Strong project controls, delivery monitoring, and performance reporting skills are necessary, along with knowledge of project management frameworks, risk management, issue tracking, and change control. Excellent analytical, documentation, coordination, and organizational skills are required. The ability to work across multiple programs and engage effectively with both technical and non-technical teams is important. Candidates must demonstrate a solid understanding of program governance, reporting standards, and delivery assurance practices, as well as strong problem-solving, process improvement, and communication capabilities. High levels of integrity, accountability, accuracy, and attention to detail are essential.

Preferred Qualifications and Benefits
Certification such as PMP, PRINCE2, Agile, Scrum, or an equivalent is preferred. Experience supporting digital transformation programs, technology projects, or large-scale organizational initiatives is highly valued. Background in government, public-sector programs, or complex multi-stakeholder environments is advantageous. Exposure to delivery capability improvement, project assurance, or PMO process development will be considered a plus.

Grade / Pay Scale: Grade-10
Vacancies: 1
Experience Required: 8+ years
Application Deadline: 2026-11-11