Manager Flight Services

The role involves managing and supervising all cabin operations activities to ensure smooth and efficient service delivery. The incumbent will oversee cabin crew administration, safety compliance, and operational standards, maintaining a high level of service quality and safety throughout flight operations. This position requires strong leadership skills, a thorough understanding of cabin crew environments, and the ability to coordinate with multiple teams to uphold regulatory and company standards.

Key Responsibilities
- Manage and supervise cabin operations activities, ensuring compliance with safety and service standards.
- Lead and support cabin crew administration, including scheduling, training, and performance monitoring.
- Oversee flight safety procedures and ensure adherence to Safety Management Systems (SMS), safety audits, and regulatory compliance.
- Maintain up-to-date knowledge of cabin crew operational environments, service protocols, and safety regulations.
- Collaborate with cross-functional teams to enhance operational efficiency and resolve any service or safety issues.
- Prepare and deliver reports, proposals, and presentations related to cabin operations and safety.
- Foster a positive work environment through effective interpersonal communication and leadership.

Required Qualifications
- A minimum of 6 to 9 years of relevant work experience, including at least two years in a lead cabin crew position.
- Proven experience in cabin crew administration and flight safety management.
- Strong knowledge of Safety Management Systems (SMS), safety audits, and regulatory compliance related to aviation safety and security.
- Excellent command of the English language, both written and verbal, with experience in creating and delivering proposals and presentations.
- Demonstrated leadership qualities within the aviation industry.
- Proficiency in Microsoft Office applications.
- Ability and willingness to travel as required.
- Strong managerial and interpersonal skills with a positive and professional attitude.
- Minimum age requirement: 30 years.

Preferred Qualifications and Additional Information
- Previous experience as a cabin crew member with exposure to roles such as LCC (Lead Cabin Crew), DCCC (Deputy Cabin Crew Chief), or GIC (Group In-Charge) is preferred but not mandatory.
- Background knowledge in service and administration within the cabin crew operational environment is advantageous.

Department: Flight Services
Location: Lahore Airport (LHE)
Number of Openings: 1

This position offers an opportunity to contribute to a dynamic aviation team, ensuring the highest standards of safety and service in cabin operations.