Manager, GTM Intelligence

Brightwheel is a leading platform in early education, serving millions of educators and families daily. As a three-time Cloud 100 company backed by prominent investors, we are dedicated to transforming a $175 billion market that remains underserved by modern technology. Our mission is to support childhood outcomes and working families through innovative solutions. We operate with a passionate, talented, and customer-focused team distributed across the U.S. and internationally, embodying strong leadership principles in everything we do.

Key Responsibilities

- Collaborate closely with Sales leadership to ensure smooth operationalization and execution of initiatives.
- Identify and implement structural improvements in go-to-market (GTM) efficiency to enhance pipeline quality, deal velocity, coverage, and predictability across sales motions.
- Develop repeatable, data-driven views of sales performance, including pipeline, conversion rates, capacity, productivity, attainment, and key growth initiatives.
- Build AI-driven analytical workflows such as automated closed-loss analysis, Gong transcript classification, distribution quality assurance, and account segmentation that operate autonomously.
- Design and deploy scalable sales processes and playbooks covering lead routing, scoring, rep workflows, and monitoring frameworks that detect system failures automatically.
- Present insights, narratives, and recommendations derived from complex data during weekly, monthly, and executive business reviews.

Required Qualifications

- 5 to 7 years of experience in Sales Operations, Revenue Operations, GTM Operations, GTM Engineering, or related roles, preferably within high-growth SaaS companies.
- Proven ability to act as a strategic partner to senior Sales leaders, translating data insights into actionable business strategies.
- Strong analytical skills with hands-on proficiency in SQL, capable of independently troubleshooting and validating queries. Experience with Redshift, Snowflake, or similar data warehouses is preferred.
- Solid working knowledge of Salesforce, including building flows, validation rules, cadences, and reports, as well as ownership of lead routing and distribution tools such as LeanData or ChiliPiper.
- Demonstrated fluency in AI, with experience building fully automated workflows that function without manual intervention.
- Excellent business judgment, balancing operational rigor, governance, and speed while identifying root causes rather than symptoms.
- Strong program management skills, with a track record of independently managing multi-stakeholder projects from scoping through delivery.
- Effective communicator with the ability to influence across multiple departments—including Sales, Marketing, Customer Support, Finance, GTM Operations, Revenue Systems, and Data—without direct authority.

Brightwheel is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer. We welcome applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Please note that Brightwheel only communicates through official company email addresses and never requests payment or sensitive personal information during the hiring process. Applicants should remain vigilant against recruiting scams and report any suspicious activity to our security team.