Manager

The NIQ Customer Success team is dedicated to transforming client service through innovative tools and collaborative expertise. Acting as the vital connection between NIQ and its clients, this team combines data, science, and talent to deliver meaningful measurement and improvement solutions. Their commitment to exceptional service ensures clients continue to trust and invest in NIQ’s products and services.

Key Responsibilities

- Oversee all phases of project management, ensuring timely and successful delivery while monitoring performance metrics.
- Lead and mentor the team, fostering a culture of growth, collaboration, and high performance.
- Manage relationships with internal stakeholders, providing guidance to maintain alignment and operational effectiveness across departments.
- Provide expert consultation to clients and staff, addressing complex inquiries and resolving complaints with professionalism.
- Drive business growth by managing profit and loss responsibilities, identifying expansion opportunities, and developing strategic plans.
- Design and plan research projects tailored to client needs, including questionnaire development and data collection methodologies.
- Coordinate project execution, communicate progress updates to clients, and direct relevant teams for data processing.
- Present research findings clearly and persuasively to clients, ensuring comprehension and satisfaction.
- Build and maintain strong client relationships through proactive communication and ongoing support.
- Travel occasionally as required to meet project and client engagement needs.
- Facilitate smooth invoicing by communicating contract or job changes to Finance and support collection targets.
- Identify and develop potential team successors to ensure organizational continuity and growth.
- Lead initiatives beyond routine activities, such as key account planning and implementing quality control measures.
- Enforce quality control standards to maintain high work quality and client satisfaction.

Required Qualifications

- A university degree in Marketing, Economics, or a related field, reflecting a solid academic foundation.
- 3-5 years of practical experience in Marketing Research, demonstrating the ability to conduct insightful analyses and deliver actionable recommendations.
- Strong analytical skills with proficiency in advanced analysis methods and tools to interpret data accurately and generate strategic insights.
- Excellent verbal and written communication skills, capable of conveying complex ideas clearly to diverse audiences.
- Proven expertise in customer service, combined with deep knowledge of research methodologies, analysis techniques, and industry best practices.

Preferred Qualifications and Benefits

NIQ offers a flexible working environment that supports work-life balance. Employees benefit from volunteer time off, access to LinkedIn Learning for professional development, and an Employee Assistance Program (EAP) to support well-being.

NIQ incorporates artificial intelligence tools throughout the recruitment process to enhance efficiency and fairness. These tools assist with résumé screening, candidate assessments, interview scheduling, and administrative tasks, all under strict principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made by humans, and NIQ regularly reviews AI applications to mitigate bias and comply with legal standards.

About NIQ

NIQ is the world’s leading consumer intelligence company, offering comprehensive insights into consumer buying behavior and enabling growth through advanced analytics and innovative platforms. Following its 2023 merger with GfK, NIQ now operates in over 100 markets, covering more than 90% of the global population. As an Advent International portfolio company, NIQ delivers the Full View™ of retail and consumer insights.

Commitment to Diversity, Equity, and Inclusion

NIQ is dedicated to fostering an inclusive workplace that reflects the diversity of the communities it serves. The company values diverse perspectives as a driver of innovation and excellence. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic. NIQ welcomes individuals committed to inclusivity and equity to join its team and contribute to meaningful impact.