Manager

The NIQ Customer Success team is dedicated to transforming client service through innovative tools and collaborative expertise. Acting as the vital connection between NIQ and its clients, the team combines data, science, and talent to deliver measurable improvements and insights that drive client satisfaction and continued investment. This role involves managing projects, leading teams, and fostering strong client relationships to ensure successful delivery and business growth.

Key Responsibilities:
- Oversee all phases of project management, ensuring timely and successful completion while monitoring performance metrics.
- Lead and develop the team, promoting a culture of growth, collaboration, and high performance.
- Manage internal stakeholders by providing guidance and support to maintain alignment across departments.
- Provide expert consultation to clients and staff, addressing complex inquiries and resolving complaints professionally.
- Drive business growth through profit and loss management, identifying expansion opportunities, and developing strategic plans.
- Design and plan research projects based on client needs, including questionnaire development and data collection methodologies.
- Coordinate project execution, update clients on progress, and direct relevant departments for data processing.
- Present study findings clearly and persuasively to clients, ensuring their understanding and satisfaction.
- Build and maintain strong client relationships through proactive communication and ongoing support.
- Travel occasionally as required to meet project and client engagement needs.
- Facilitate smooth invoicing by communicating contract or job changes to Finance and supporting collection efforts.
- Identify and mentor key team successors to ensure organizational continuity and growth.
- Lead initiatives beyond routine activities, including key account planning and implementing quality control measures.
- Enforce quality control standards to maintain high-quality deliverables and client satisfaction.

Required Qualifications:
- University degree in Marketing, Economics, or a related field, demonstrating a solid academic foundation.
- 3-5 years of hands-on experience in Marketing Research, with proven ability to conduct insightful analyses and provide actionable recommendations.
- Strong analytical skills with proficiency in advanced data analysis methods and tools to generate strategic insights.
- Excellent verbal and written communication skills, capable of articulating complex ideas clearly to diverse audiences.
- Expertise in customer service combined with deep knowledge of research methodologies, analysis techniques, and industry best practices.

Preferred Qualifications and Benefits:
- Flexible working environment supporting work-life balance.
- Volunteer time off to encourage community engagement.
- Access to LinkedIn Learning for continuous professional development.
- Employee Assistance Program (EAP) offering support for personal and professional challenges.

NIQ incorporates artificial intelligence tools throughout the recruitment process to enhance efficiency and maintain fairness. These tools assist with résumé screening, candidate assessments, interview scheduling, job matching, and administrative tasks. All AI use is governed by principles of fairness, transparency, human oversight, and inclusion, with final hiring decisions made by humans. NIQ regularly reviews AI tools to mitigate bias and ensure compliance with laws. Candidates seeking accommodations or human review may contact their local HR representative. More information is available in NIQ’s AI Safety Policies and Guiding Principles.

NIQ is the world’s leading consumer intelligence company, providing comprehensive insights into consumer behavior and retail trends. Following its 2023 merger with GfK, NIQ offers unparalleled global reach and advanced analytics through state-of-the-art platforms, delivering a holistic Full View™ of the market. Operating in over 100 markets and covering more than 90% of the world’s population, NIQ is an Advent International portfolio company committed to innovation and growth.

NIQ is deeply committed to Diversity, Equity, and Inclusion, fostering an inclusive workplace that reflects the diversity of the communities it serves. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic. NIQ encourages individuals who value inclusivity and equity to join its team and contribute to meaningful impact. Further details on NIQ’s diversity initiatives are available online.