Manager LT Ops

Our company values its employees as its greatest asset and key competitive advantage. We foster a culture of innovation and imagination, committed to attracting and retaining top talent by providing encouragement, motivation, and a sense of belonging to the company’s mission. This role plays a critical part in maintaining the communication status of smart meters across the organization, ensuring smooth technical support before and after installation, and facilitating field surveys. The position involves overseeing troubleshooting efforts, resource allocation for on-field support during AMI (Advanced Metering Infrastructure) project executions, and owning the development and maintenance of smart meter technical specifications. Additionally, the role is responsible for post-commissioning operations of AMI projects until their successful handover to end-users. Collaboration across business units is essential to align planning and execution within organizational policies and departmental objectives. The work directly impacts smart meter communication performance, coverage, data availability, and billing accuracy.

Key Responsibilities

- Provide operational support for AMI rollouts and proof of concepts (POCs), including site commissioning and managing post-commissioning activities until project success is declared.
- Ensure the communication KPIs of smart meters installed across the distribution network by coordinating resources for joint surveys and troubleshooting communication issues.
- Develop predictive maintenance plans and conditional monitoring matrices for smart meter communication infrastructure.
- Oversee asset maintenance management strategies and ensure smart meters are configured according to NEPRA standards within defined turnaround times.
- Deliver remote operational support for AMI infrastructure components through on-demand analysis.
- Act as the custodian of field operational support within the maintenance framework, managing inventory of communication devices such as modems and SIM cards.
- Monitor operational KPIs by maintaining AMI operations and maintenance performance dashboards and reports.
- Ensure compliance with AMI lifecycle SOPs and own the technical documentation related to AMI policies, SOPs, and frameworks.
- Govern the implementation of standard codes, specifications, and policies for smart meters at the distribution level.
- Build and lead high-performance teams by coaching, mentoring, resolving conflicts, and fostering a collaborative work environment.
- Identify training needs, contribute to performance management, and design learning and improvement plans to enhance team capabilities.
- Ensure availability of required resources, skills, and expertise through capability-building initiatives and company-wide training programs focused on smart meter installation and operations.

Required Qualifications

- Bachelor of Science in Electrical or Electronics Engineering.
- 4-5 years of relevant experience in smart meter operations, AMI project execution, or related technical support roles.
- Strong knowledge of smart meter communication systems, troubleshooting, and maintenance.
- Proven ability to manage technical documentation, SOP compliance, and operational KPIs.
- Experience in resource management, team leadership, and capability development.

Preferred Qualifications and Benefits

- Familiarity with NEPRA standards and regulatory requirements related to smart meters.
- Experience in predictive maintenance and asset management strategies.
- Commitment to operational excellence and continuous improvement.
- The company is an equal opportunity employer, encouraging applications from women and persons with disabilities. Suitability for persons with disabilities will be assessed in accordance with health, safety, and environmental standards.

This role offers the opportunity to contribute significantly to the success of AMI projects and the advancement of smart metering infrastructure within the organization.