Manager LT Ops

Our company values its employees as its greatest asset and key competitive advantage. We foster a culture of innovation and imagination, striving to attract and retain top talent by providing encouragement and support. Every team member is regarded as an integral part of the company’s mission, contributing to our collective success.

Key Responsibilities

- Serve as a major stakeholder in maintaining the communication status of smart meters across the organization. Monitor and control technical support for Advanced Metering Infrastructure (AMI) assets during both pre- and post-installation phases, including planning and facilitating field surveys.

- Oversee troubleshooting of communication-related issues by coordinating resources for field surveys and providing on-site support during AMI project executions. Own the development and maintenance of standard technical specifications for smart meters.

- Manage post-commissioning operations of AMI projects and rollouts until successful project completion and handover to the end-user.

- Establish integrated planning across various business units involved in smart meter installation and commissioning, ensuring alignment with organizational policies, Standard Operating Procedures (SOPs), departmental objectives, and supervisory guidelines.

- Directly impact smart meter communication scorecards, coverage, data availability, and billing processes through effective operational management.

- Provide operational support for AMI rollouts and Proof of Concepts (POCs), including site commissioning and ensuring successful project completion before handover.

- Ensure communication Key Performance Indicators (KPIs) for installed smart meters by aligning resources for joint surveys, developing predictive maintenance plans, and overseeing resource allocation to resolve non-communicative meters.

- Develop matrices for conditional monitoring and devise asset maintenance management strategies.

- Oversee configuration of smart meters in compliance with NEPRA standards within defined turnaround times.

- Provide remote operational support for AMI infrastructure and equipment through on-demand analysis.

- Act as custodian of field operational support within the Maintenance Framework (MF), maintaining appropriate inventory of communication devices such as modems and SIM cards.

- Ensure compliance with Health, Safety, Environment, and Quality (HSEQ) standards during configuration and commissioning of smart meters.

- Monitor operational KPIs by maintaining AMI Operations & Maintenance distribution performance dashboards and reports.

- Ensure adherence to AMI component lifecycles and SOPs, owning product technical documentation related to AMI policies, SOPs, lifecycles, and frameworks.

- Govern all SOPs, policies, codes, and specifications related to AMI assets at the distribution level.

- Build and lead high-performance teams through coaching, mentoring, conflict resolution, and capability development.

- Identify training needs, contribute to performance management, foster team spirit, and ensure seamless collaboration for enhanced efficiency.

- Design performance indicators and implement learning and improvement plans to develop team expertise.

- Ensure availability of required resources, skill sets, and expertise by developing capability-building plans.

Required Qualifications

- Bachelor of Science in Electrical or Electronics Engineering.

- 4 to 5 years of relevant experience in AMI operations, smart meter installation, and maintenance.

Preferred Qualifications and Benefits

- Experience in managing AMI projects, troubleshooting communication issues, and developing maintenance strategies is highly desirable.

- Proven ability to lead teams, manage resources effectively, and ensure compliance with technical and safety standards.

Our company is an equal opportunity employer, committed to providing a workplace free from discrimination based on age, color, origin, disability, race, religion, gender, marital status, or any other protected characteristic. Women and persons with disabilities are strongly encouraged to apply. Suitability for persons with disabilities will be evaluated in accordance with Health, Safety, and Environmental standards.