Manager Operation

A leading U.S.-based wound care medical billing company with operations in Rawalpindi, Pakistan, is seeking an experienced Manager Operations to oversee its Revenue Cycle Management (RCM) functions. This senior managerial role requires leading multiple teams and ensuring smooth coordination between U.S. management and the Pakistan office. The successful candidate will be responsible for driving operational efficiency, revenue performance, and strategic alignment across all departments involved in medical billing and coding processes.

Key Responsibilities:
- Lead and manage all aspects of the Revenue Cycle Management process, including charge capture, coding, claims submission, payment posting, accounts receivable follow-up, denials management, and patient collections.
- Supervise multiple teams across billing, coding, AR follow-up, denial management, payment posting, and quality assurance to ensure high performance and accountability.
- Define clear roles, responsibilities, and reporting structures within teams to maintain operational clarity.
- Collaborate with HR to ensure optimal staffing levels through recruitment and workforce planning.
- Analyze operational data and maintain data integrity to support informed decision-making and long-term strategic planning.
- Ensure compliance with industry regulations and standards such as HIPAA, ICD-10, CPT, and CMS guidelines.
- Drive key performance indicators (KPIs) including clean claim rates, denial rates, collection targets, and client satisfaction metrics.
- Prepare and present detailed monthly and quarterly reports to senior leadership and clients, and represent the company in high-level client meetings.
- Utilize proficiency in electronic medical records (EMRs), RCM tools, and reporting dashboards such as Monday.com, Athena, Net Health, AdvancedMD, and eClinicalWorks.

Required Qualifications:
- Minimum of 5 years of proven managerial experience leading Revenue Cycle Management operations with comprehensive knowledge of the full RCM lifecycle.
- Strong analytical skills with the ability to interpret financial performance metrics and identify opportunities for improvement.
- In-depth understanding of medical billing industry trends, regulatory changes, and best practices.
- Expertise in CMS guidelines, payer policies, coding systems (ICD-10, CPT, HCPCS), and compliance standards.
- Advanced English communication skills are critical, with fluency in spoken English required to interact confidently and professionally with U.S.-based directors and international stakeholders. Strong verbal communication, presentation, and discussion skills are essential.

Preferred Qualifications and Benefits:
- Work schedule is Monday to Friday, from 5:30 PM to 2:30 AM to align with U.S. business hours.
- This is an onsite position based in Rawalpindi, Pakistan.
- The company offers bonuses and medical benefits as part of the compensation package.

This role offers an excellent opportunity for a seasoned operations manager to lead a dynamic team in a growing medical billing company with a strong international presence. Candidates with a passion for operational excellence and strategic leadership in healthcare revenue cycle management are encouraged to apply.