Manager Operations

We are seeking an experienced Manager of Operations with over three years of expertise to lead and optimize studio operations at our Gulberg 3, Lahore location. This full-time, on-site role involves managing delivery, people and culture, finance coordination, workplace administration, and leadership support. The successful candidate will establish operational frameworks, enhance cross-functional efficiency, and ensure smooth daily studio functioning. Working closely with the Studio Head and Game District’s shared services teams, you will align operational activities with business goals and support the studio’s growth trajectory.

Key Responsibilities

- Oversee all studio operations to ensure alignment with business priorities and organizational objectives. Develop and manage operational processes including OKR cycles, leadership meetings, performance reviews, and executive reporting. Create and maintain SOPs, policies, and frameworks to promote consistency and accountability across departments. Continuously monitor operational performance, identify inefficiencies, and implement improvements.

- Manage project delivery and operations by overseeing Agile practices, sprint planning, and project management across game development teams. Collaborate with team leads to track progress, timelines, resource allocation, and dependencies. Supervise game release schedules, ensuring ownership, milestone adherence, and readiness. Identify risks and bottlenecks, facilitate resolutions, and establish reporting mechanisms to monitor project health.

- Lead people operations and culture initiatives by managing employee lifecycle processes such as onboarding, probation, performance management, attendance, and exits in partnership with HR. Drive employee engagement, feedback, recognition, and retention efforts to foster a positive workplace environment. Work with team leads to address workforce challenges and enhance employee experience. Organize internal communications, studio events, and culture-building activities.

- Coordinate finance and resource management by reviewing monthly financial reports with the Finance team, resolving discrepancies, and monitoring budgets, expenses, reimbursements, vendor payments, and subscriptions. Prepare monthly financial and operational summaries for the Studio Head, ensuring accurate reporting and visibility. Identify opportunities for cost optimization and efficient resource use.

- Oversee workplace and administrative functions to maintain a well-organized, productive office environment. Manage office infrastructure, equipment, assets, procurement, vendor relationships, and administrative needs. Implement effective processes for workplace maintenance, asset management, and employee workspace readiness. Drive improvements in workplace efficiency and employee experience.

- Support leadership and stakeholder management by partnering with the Studio Head on operational priorities and strategic initiatives. Coordinate leadership meetings, track decisions and action items, and ensure follow-through. Serve as the primary liaison between the studio and Game District’s shared HR, Finance, Recruitment, and Admin teams. Provide regular operational updates, performance insights, and recommendations.

- Build and scale the studio operations team in line with organizational growth. Identify resource needs, define roles, and establish accountability. Recruit, train, and manage operations team members while ensuring effective delegation and ownership of processes.

Required Qualifications

- 3–5+ years of experience in operations management, business operations, administration, HR operations, or project management.
- Experience in technology, software development, or gaming environments.
- Strong understanding of business operations, process management, and cross-functional coordination.
- Proven ability to develop SOPs, improve workflows, and implement operational frameworks.
- Skilled at managing multiple functions, stakeholders, and competing priorities.
- Working knowledge of HR operations, financial reporting, budgeting, and workplace administration.
- Excellent organizational, analytical, problem-solving, and decision-making skills.
- Strong written and verbal English communication skills.
- Demonstrated ownership, accountability, and ability to work independently.

Preferred Qualifications

- Experience in gaming or product development industries.
- Familiarity with Agile/Scrum methodologies across multiple teams.
- Experience working with parent companies or centralized shared services.
- Background in building or scaling an operations department from scratch.
- Knowledge of project management tools, operational dashboards, and business reporting systems.

This role offers the opportunity to lead a critical function within a dynamic studio environment, contributing directly to operational excellence and organizational growth.