Manager Operations

We are seeking an experienced Manager Operations with over three years of expertise to lead and optimize studio operations in a dynamic gaming environment based in Gulberg 3, Lahore. This full-time, on-site role involves managing delivery, people and culture, finance coordination, workplace administration, and leadership support. The successful candidate will establish operational frameworks, enhance cross-functional collaboration, and ensure smooth daily studio functioning. Working closely with the Studio Head and Game District’s shared services teams, you will align operations with business goals and contribute to the studio’s growth.

Key Responsibilities

Studio Operations & Governance: Oversee studio-wide operations to ensure alignment with organizational priorities. Establish and manage processes such as OKR cycles, leadership meetings, performance reviews, and executive reporting. Develop and maintain SOPs, policies, and operational frameworks to promote consistency and accountability. Monitor performance, identify inefficiencies, and drive continuous improvements.

Delivery & Project Operations: Manage project management practices, Agile workflows, and sprint planning across game development teams. Collaborate with team leads to track project progress, delivery timelines, resource allocation, and dependencies. Oversee game release schedules, ensuring clear ownership and milestone adherence. Identify delivery risks and bottlenecks, facilitate resolutions, and implement reporting to track project health.

People Operations & Culture: Coordinate employee lifecycle activities including onboarding, probation, performance management, attendance, and exits in partnership with HR. Lead initiatives to boost employee engagement, feedback, recognition, and retention, fostering a positive workplace culture. Work with team leads to address workforce challenges and improve employee experience. Organize internal communications and studio-wide events to strengthen culture.

Finance & Resource Management: Review monthly financial reports with the Finance team, resolve discrepancies, and monitor budgets, expenses, reimbursements, vendor payments, and subscriptions. Prepare monthly financial and operational summaries for the Studio Head, ensuring accurate reporting and visibility. Identify opportunities for cost optimization and efficient resource use.

Workplace & Administration: Manage workplace operations to maintain an organized, productive office environment. Oversee office infrastructure, equipment, asset management, procurement, vendor relationships, and administrative needs. Implement processes for workplace maintenance and employee workspace readiness. Drive improvements in workplace efficiency and employee experience.

Leadership Support & Stakeholder Management: Partner with the Studio Head on operational priorities and strategic initiatives. Coordinate leadership meetings, track decisions and action items, and ensure timely follow-through. Act as the primary liaison between the studio and Game District’s shared HR, Finance, Recruitment, and Admin teams. Provide leadership with regular operational updates and insights.

Team Development & Process Ownership: Build and scale the studio operations function in line with organizational growth. Define operational resource needs, responsibilities, and accountability within the team. Recruit, train, and manage operations staff, ensuring effective delegation and ownership of processes.

Required Qualifications

- 3–5+ years of experience in operations management, business operations, administration, HR operations, or project management.
- Experience in technology, software development, or gaming industries.
- Strong knowledge of business operations, process management, and cross-functional coordination.
- Proven ability to develop SOPs, improve workflows, and implement operational frameworks.
- Capability to manage multiple functions, stakeholders, and competing priorities.
- Working knowledge of HR operations, financial reporting, budgeting, and workplace administration.
- Excellent organizational, analytical, problem-solving, and decision-making skills.
- Proficient English communication skills, both written and verbal.
- Demonstrated ownership, accountability, and ability to work independently.

Preferred Qualifications

- Experience in gaming or product development sectors.
- Familiarity with managing Agile/Scrum processes across multiple teams.
- Experience working with a parent company or centralized shared services.
- Background in building or scaling an operations department from scratch.
- Knowledge of project management tools, operational dashboards, and business reporting systems.

This role offers the opportunity to lead a critical function within a growing studio, ensuring operational excellence and contributing directly to the success and culture of the organization.