Manager Regulatory Engagement

JazzCash is seeking a Manager Regulatory Engagement to serve as the trusted liaison between the company and its regulators, primarily the State Bank of Pakistan (SBP). This role is vital in ensuring that JazzCash’s digital financial services operate within the legal and regulatory framework, enabling millions of users to access payments, savings, credit, and other fintech solutions. Reporting to the Head of Legal Affairs, the Manager will lead regulatory interactions, manage licensing and approval processes, resolve compliance issues, and translate regulatory expectations into actionable business strategies. This position is based in Karachi and requires a proactive approach to navigating Pakistan’s financial services landscape with sound judgment and a business-enabling mindset.

Key Responsibilities

- Lead daily engagement with the SBP and other regulatory bodies on legal and regulatory matters, fostering credible relationships and representing JazzCash in meetings, consultations, and industry forums.
- Manage significant regulatory issues from initial assessment through to resolution, preparing briefing notes, talking points, and evidence-based positions while ensuring timely closure of commitments.
- Oversee or support applications for licenses, approvals, permissions, no-objection certificates, and product clearances.
- Coordinate responses to regulatory queries, inspections, and reviews by collaborating closely with Compliance, Risk, Product, Finance, Technology, and Operations teams to ensure submissions are accurate and timely.
- Provide regulatory advice on new products, partnerships, customer journeys, and business models across digital payments, wallets, lending, BNPL, insurance, and related fintech offerings, engaging early in the development process.
- Review regulatory correspondence, submissions, undertakings, and legal documents, offering practical, risk-based solutions that support responsible business growth.
- Monitor emerging legal and regulatory developments, assess their impact on the business, and coordinate internal implementation of new requirements.
- Contribute to consultation responses and policy advocacy efforts, maintain consistent regulatory messaging and records, update senior management and governance forums, and coordinate with external counsel when necessary.

Required Qualifications

- Bachelor’s degree in business, finance, economics, public policy, law, or a related field; equivalent professional experience may be considered.
- 5-8 years of post-qualification experience in banking, payments, electronic money, fintech, or financial services, gained within banks, EMIs, fintech companies, regulated financial institutions, regulators, or leading law firms.
- Proven experience engaging with the SBP and managing regulatory issues, approvals, permissions, or licensing processes.
- Strong professional network within Pakistan’s financial services and regulatory ecosystem, developed through credible and ethical engagement.
- In-depth understanding of Pakistan’s legal and regulatory framework for digital financial services and fintech products, with awareness of regulatory priorities and market trends.
- Excellent regulatory judgment with the ability to interpret written requirements and understand the practical context of regulators, combined with a commercial mindset focused on responsible growth.
- Strong stakeholder management skills, capable of handling senior or sensitive discussions with maturity and building persuasive, aligned positions.
- Effective collaboration across Legal, Compliance, Risk, Product, Commercial, Finance, Technology, and Operations teams, managing multiple matters independently with high ethical standards and confidentiality.
- Based in Karachi with flexibility to travel to Islamabad and other locations for regulatory meetings and urgent business needs.

Preferred Qualifications and Benefits

JazzCash is Pakistan’s leading mobile financial services platform and part of the JazzWorld group, offering tens of millions of people access to digital financial services for the first time. Joining JazzCash means contributing to a platform that drives national financial inclusion and building the future of digital payments and fintech products. The company is recognized as a certified Top Employer, with workplace standards aligned to global benchmarks. JazzCash’s core values—Customer Obsession, Truthfulness, Innovation, Collaboration, and Entrepreneurial spirit—guide its culture and leadership.

This role offers the opportunity to build, secure, and scale a technology backbone that supports meaningful financial access across Pakistan. The application deadline is 15th October 2026.

JazzCash is an equal opportunity employer committed to diversity and inclusion, fostering an environment where all employees can thrive.