Medical Officer Telehealth & Patient Coordination

Halcyon Medical Group is seeking a dedicated and patient-focused Female Medical Officer to oversee telehealth coordination, appointment scheduling, and patient communication. This role acts as a vital link between patients, doctors, and the organization, ensuring efficient appointment management, smooth virtual consultation processes, and a professional experience for all patients. The successful candidate will be responsible for managing backend scheduling systems, coordinating doctor availability, and maintaining accurate patient records while providing empathetic and clear communication throughout the patient journey.

Key Responsibilities

Appointment & Scheduling Management:
- Oversee and maintain the appointment booking system.
- Schedule, confirm, reschedule, and follow up on patient appointments.
- Coordinate doctors’ availability and consultation slots to optimize calendars.
- Ensure patient records are accurate and updated promptly.

Telehealth & Virtual Consultation Coordination:
- Facilitate virtual consultations between patients and doctors.
- Manage online appointment arrangements and provide patients with necessary consultation details.
- Monitor scheduled virtual consultations and liaise with doctors regarding any delays, cancellations, or follow-ups.
- Guide patients on accessing virtual consultations and troubleshoot basic procedural issues.

Patient Communication & Call Centre Operations:
- Respond to patient inquiries professionally regarding appointments, procedures, and services.
- Collaborate with call centre teams to maintain high-quality patient service.
- Address appointment-related concerns and escalate clinical questions to appropriate medical staff.
- Maintain courteous, empathetic, and patient-centered communication standards.

Clinical Coordination & Patient Follow-ups:
- Coordinate patient follow-ups as directed by treating physicians.
- Securely communicate relevant patient information to medical professionals.
- Identify urgent patient concerns and escalate them following clinical protocols.
- Uphold patient confidentiality and handle medical information with discretion.

Reporting & Operational Support:
- Maintain daily appointment logs and prepare operational reports.
- Track missed appointments, cancellations, and booking accuracy issues.
- Identify workflow inefficiencies and recommend improvements to enhance patient service delivery.
- Work closely with management and departments to ensure smooth daily operations.

Required Qualifications

- MBBS degree from a recognized medical institution.
- Valid PM&DC registration and license to practice, aligned with clinical duties.
- Strong communication, interpersonal, and patient-handling skills.
- Basic computer literacy with the ability to operate digital appointment systems.
- Excellent organizational skills, attention to detail, and a professional demeanor.
- Prior experience in hospitals, clinics, telehealth services, or patient coordination is preferred.

Preferred Qualifications and Benefits

- Experience with appointment management systems or electronic medical records.
- Familiarity with virtual consultation workflows and telehealth operations.
- Ability to coordinate effectively with doctors, patients, and call centre teams.
- Strong follow-up, time-management, and problem-solving abilities.
- Commitment to maintaining patient confidentiality and professional ethics.

Halcyon Medical Group offers a professional healthcare environment with opportunities to contribute to modern telehealth and digital healthcare services. The role provides exposure to clinical coordination and patient experience management, along with a competitive salary package ranging from Rs60,000 to Rs100,000 per month, based on qualifications and experience. There are also opportunities for professional growth within the organization. This position requires in-person attendance at the designated work location.