Medical Receptionist, Main Laboratory

The Aga Khan University Hospital’s Clinical Laboratory, renowned as the first in Pakistan accredited by the College of American Pathologists (CAP), is seeking a Medical Receptionist for its Main Laboratory. This role is integral to supporting the efficient operation of one of the largest CAP-accredited lab networks globally, which spans over 290 locations in 125 cities across Pakistan. The laboratory prides itself on delivering fast and accurate routine and specialized test results, supported by a highly qualified team and innovative services such as mobile app access, home sample collection, SMS alerts, and real-time critical result reporting. The Medical Receptionist will serve as a key point of contact for patients and staff, ensuring smooth communication and processing of laboratory tests while upholding the institution’s commitment to diversity, inclusion, and respectful workplace culture.

Key Responsibilities:
- Verify and process laboratory test requests prescribed by physicians, ensuring accuracy and completeness.
- Provide clear and concise information to patients regarding laboratory tests and specimen collection procedures to guarantee compliance with test requirements.
- Distribute laboratory test reports to authorized individuals after thorough verification of details.
- Manage cash and credit transactions related to laboratory services, maintaining daily records of any discrepancies in accordance with laboratory policies.
- Confirm test requirements with patients and offer necessary verbal or written instructions to facilitate proper specimen collection.
- Respond to telephonic and in-person inquiries about laboratory tests and coordinate appointments for specialized testing as needed.

Required Qualifications:
- Bachelor’s degree from a recognized institution.
- Minimum of two years of relevant work experience, including at least one year as a Phlebotomist.
- Strong interpersonal and communication skills to effectively interact with patients and healthcare professionals.
- Proficiency in computer use and basic software applications.
- Adequate knowledge of laboratory tests and procedures to assist patients accurately.
- Willingness and flexibility to work in shifts as per operational requirements.

Comprehensive employment reference checks will be conducted to ensure the suitability of candidates. The Aga Khan University Hospital is committed to equal opportunity employment and fosters a diverse and inclusive environment where all employees, trainees, and partners are expected to uphold respectful and ethical standards, particularly in interactions involving vulnerable populations.