Medical Receptionist - Phlebotomy Centre, Central Punjab

Aga Khan University Hospital is seeking a Medical Receptionist for its Phlebotomy Centre located in Jauharabad, Central Punjab. The Clinical Laboratories at Aga Khan University Hospital are the first in Pakistan to receive accreditation from the College of American Pathologists (CAP), a global benchmark for laboratory excellence. As part of one of the largest CAP-accredited lab networks worldwide, the centre offers fast, accurate, and reliable laboratory testing services accepted by healthcare professionals both nationally and internationally. The network spans over 290 locations across 125 cities in Pakistan and provides value-added services such as a mobile app, stat reports, SMS alerts, home sample collection, e-reports, and real-time critical result notifications.

The role of Medical Receptionist is pivotal in ensuring smooth operations at the phlebotomy centre. The successful candidate will act as the first point of contact for patients and will facilitate the processing of laboratory tests prescribed by physicians. This position requires excellent communication skills to effectively guide patients through test procedures and ensure specimens are collected correctly. Additionally, the role involves handling financial transactions, managing appointment scheduling, and providing support as a phlebotomist when needed. Aga Khan University Hospital is committed to fostering a diverse and inclusive workplace and expects all employees to uphold respectful and ethical standards in their interactions.

Key Responsibilities:
- Verify and process laboratory test requests as prescribed by doctors.
- Provide patients with clear instructions and information regarding laboratory tests and specimen collection procedures.
- Distribute laboratory test reports to authorized individuals after verifying the accuracy of details.
- Manage cash and credit transactions, maintaining daily records of any discrepancies in accordance with laboratory policies.
- Confirm test requirements with patients and offer necessary verbal or written guidance to ensure proper specimen collection.
- Handle telephonic and in-person inquiries related to laboratory tests and schedule appointments for specialized testing.
- Perform phlebotomy duties at collection points as required, supporting the laboratory team.

Required Qualifications:
- Bachelor’s degree from a recognized institution.
- Minimum of two years of relevant work experience, including at least one year as a phlebotomist.
- Strong interpersonal and communication skills to interact effectively with patients and healthcare professionals.
- Proficiency in computer use and basic software applications.
- Adequate knowledge of laboratory tests and specimen collection procedures.
- Flexibility to work in shifts as per operational requirements.

Comprehensive employment reference checks will be conducted to ensure the suitability of candidates. Aga Khan University Hospital values professionalism, integrity, and a commitment to quality healthcare service delivery. This opportunity offers a chance to work within a prestigious institution known for its excellence in clinical laboratory services and patient care.