Medicare Call Center Representatives

Merik Solutions is seeking motivated and confident Medicare Call Center Representatives to join our onsite team located in I-10/3, Islamabad. This full-time position requires working the evening shift from 6:00 PM to 3:00 AM. The ideal candidates will possess strong English communication skills and the ability to engage professionally with U.S.-based customers in a fast-paced, target-driven environment. This role offers an excellent opportunity for individuals looking to grow their careers in the healthcare and insurance sectors.

Key Responsibilities
- Handle inbound calls from U.S.-based customers regarding Medicare-related services.
- Communicate clearly and professionally, adhering to company scripts, processes, and compliance standards.
- Accurately understand customer needs and provide relevant information and solutions.
- Maintain detailed and accurate records of all customer interactions.
- Consistently meet daily, weekly, and monthly performance targets.
- Uphold high standards of call quality and customer service professionalism.
- Collaborate effectively within a team-oriented, performance-driven work environment.

Required Qualifications
- Excellent English communication and conversational skills.
- Strong interpersonal and active listening abilities.
- Previous experience in Medicare, health insurance, insurance sales, or U.S. call centers is preferred but not mandatory.
- Call center or telesales experience is an advantage.
- Fresh candidates with exceptional English skills are encouraged to apply.
- Basic computer proficiency.
- Confident, energetic, punctual, and goal-oriented mindset.
- Willingness to work night shifts as per the schedule.

Preferred Qualifications and Benefits
Candidates with experience in Medicare, health insurance, insurance sales, U.S. call centers, telesales, lead generation, customer support, or appointment setting will be highly regarded.

Merik Solutions offers a competitive salary package ranging from Rs45,000 to Rs55,000 per month, along with performance-based incentives. Employees benefit from a professional work environment that supports career growth through ongoing training and development opportunities. This position is strictly onsite, providing a structured setting for professional advancement.

If you are driven to succeed in a dynamic call center environment and meet the above qualifications, this role at Merik Solutions could be the perfect fit for your career aspirations.