Medicare Verifire | Self Verifiers

Smart Brains Technologies (Pvt) Ltd.

Islamabad , Pakistan

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Posted 12 hours ago 1 views Report Job

This role involves handling Medicare verification calls with professionalism and accuracy. The candidate will be responsible for verifying customer information and ensuring eligibility based on campaign-specific criteria. Following an approved verification script and process is essential, as is confirming all required information before transferring qualified calls. Maintaining high call quality, proper documentation, and adhering to company compliance and quality standards are critical aspects of the position. The role also requires coordination with closers, team leads, and quality assurance teams when necessary. Meeting daily and monthly verification targets while managing customer objections smoothly to maintain a positive call flow is expected.

Key Responsibilities:
- Professionally handle Medicare verification calls.
- Verify customer details and campaign-specific eligibility criteria accurately.
- Follow the approved verification script and process consistently.
- Confirm all required information before transferring qualified calls.
- Maintain proper call quality and detailed documentation.
- Adhere strictly to company compliance and quality standards.
- Coordinate effectively with closers, team leads, and QA teams as needed.
- Achieve daily and monthly verification targets.
- Manage customer objections professionally to ensure smooth call flow.

Required Qualifications:
- Previous experience in a US Medicare campaign is preferred.
- Strong spoken English and excellent communication skills.
- Good listening and conversational abilities.
- Ability to work effectively under targets and KPIs.
- Prior experience in BPO or call center environments is preferred.
- Willingness to work US hours or night shifts.
- Punctual, professional, and target-oriented mindset.

Preferred Qualifications and Benefits:
- Competitive monthly pay ranging from Rs 50,000 to Rs 500,000.
- Work location is in person, providing a structured and collaborative environment.

This position is ideal for candidates who are detail-oriented, able to maintain compliance standards, and thrive in a target-driven setting. The ability to communicate clearly and handle customer interactions with professionalism is essential for success in this role.