Microsoft Knowledge & Collaboration Engineer

We are seeking a skilled Microsoft Knowledge & Collaboration Engineer to design, build, and support the platforms that enable employees to share information and collaborate effectively. This role involves ownership of SharePoint and Microsoft Teams environments, integrating them with Jira, and ensuring knowledge is accessible, well-governed, and aligned with team workflows. You will collaborate closely with IT, project teams, and business stakeholders to deliver secure, reliable, and user-friendly collaboration solutions.

Key Responsibilities

SharePoint
- Design, develop, and maintain SharePoint Online sites including intranet, team sites, and knowledge hubs.
- Develop information architecture, content types, metadata, and navigation to enhance content discoverability.
- Configure permissions, sharing settings, sensitivity labels, and retention policies in compliance with security standards.
- Build forms, lists, and automated workflows using Power Automate, Power Apps, and SharePoint Framework (SPFx) as needed.
- Plan and execute migrations from legacy file shares, wikis, and on-premises SharePoint environments.
- Monitor site usage, storage, and performance, recommending improvements accordingly.

Microsoft Teams
- Administer Teams by managing team and channel creation, lifecycle, naming conventions, and guest access.
- Define and enforce governance policies for Teams, Microsoft 365 Groups, and related apps.
- Configure meeting, messaging, and app permission policies via Teams admin center and PowerShell.
- Develop and support Teams apps, tabs, bots, and connectors that integrate business tools into workflows.
- Promote adoption of Teams features such as channels, Planner, Loop, and Copilot.

Jira
- Administer Jira (Cloud or Data Center), managing projects, workflows, issue types, screens, permission schemes, and custom fields.
- Collaborate with delivery teams to configure boards, dashboards, and reports tailored to their processes.
- Integrate Jira with Microsoft 365, including Jira Cloud for Teams, SharePoint dashboards, and Power Automate flows.
- Connect Jira with Confluence or other documentation tools to maintain linked knowledge and work items.
- Automate repetitive tasks using Jira Automation, REST APIs, and scripting.
- Manage user provisioning, licensing, and single sign-on (SSO) with Microsoft Entra ID.

Knowledge Management and Governance
- Define and promote standards for content creation, tagging, review, and retirement.
- Establish content ownership and lifecycle processes to ensure information accuracy and currency.
- Leverage Microsoft Search, Viva Topics/Engage, and Copilot to enhance knowledge discovery.
- Develop documentation, training materials, user guides, and lead workshops and office hours.
- Collect user feedback and report on adoption, engagement, and delivered value.

Support and Operations
- Act as an escalation point for SharePoint, Teams, and Jira issues.
- Troubleshoot access, synchronization, integration, and performance challenges.
- Manage changes through formal release and change management processes.
- Stay current with Microsoft 365 and Atlassian roadmaps and assess impacts of new features.

Required Qualifications
- 3 to 5 years of experience administering or engineering SharePoint Online and Microsoft Teams in enterprise settings.
- Hands-on experience managing Jira workflows and permissions.
- Working knowledge of Microsoft 365 administration, Microsoft Entra ID, and Microsoft Purview concepts including permissions, DLP, retention, and sensitivity labels.
- Experience with Power Automate and Power Apps.
- Proficiency in PowerShell and familiarity with Microsoft Graph API and Jira REST API.
- Strong understanding of information architecture and content governance.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and ability to manage multiple priorities effectively.

Preferred Qualifications and Benefits
- Bachelor’s degree in Information Systems, Computer Science, Library and Information Science, or equivalent experience.
- Experience with SharePoint Framework (SPFx).
- Familiarity with Confluence, Viva Engage, Viva Connections, or Microsoft Copilot.
- Experience with Jira Service Management or Jira Align.
- Knowledge of Agile, ITIL, or other delivery frameworks.
- Experience with tenant-to-tenant or large-scale content migrations.
- Relevant certifications such as Microsoft 365 Certified: Teams Administrator Associate, Microsoft 365 Certified: Administrator Expert, or Atlassian Jira Administrator certification.

This role requires a collaborative mindset, user-focused design approach, strong governance awareness, initiative to improve and automate processes, and clear communication skills. Success will be measured by high adoption and satisfaction rates, reduced time to find information, consistent governance, reliable integrations, and timely resolution of support requests.