Mid-Level Sales & Customer Support Executive

CricksLab is seeking a motivated and results-oriented Mid-Level Sales & Customer Support Executive to join our dynamic team. The ideal candidate will be responsible for managing customer relationships, handling sales opportunities, conducting product demonstrations, and providing ongoing support to clients throughout their journey. This role requires excellent communication skills, a customer-focused approach, and the ability to convert leads into satisfied customers.

Key Responsibilities:
- Manage incoming sales inquiries and qualified leads efficiently.
- Conduct engaging product demonstrations tailored to potential customers’ needs.
- Understand customer requirements and recommend appropriate solutions.
- Follow up with prospects to support and drive the sales-closing process.
- Provide professional support to both new and existing customers.
- Address customer concerns promptly and coordinate their resolution.
- Maintain and update the sales pipeline and customer records accurately.
- Identify opportunities for upselling and customer retention.
- Collaborate closely with marketing, product, and technical teams to ensure customer satisfaction and alignment.

Required Qualifications:
- Bachelor’s degree in Business Administration (BBA), Master of Business Administration (MBA), or a relevant field.
- Minimum of 6 months to 1 year of experience in sales, call center operations, customer support, or business development.
- Strong English communication skills with the ability to interact confidently with customers.
- Proven experience in lead follow-ups and successful sales conversion.
- Ability to conduct product demonstrations with confidence and clarity.
- Strong problem-solving and negotiation skills.

Preferred Qualifications and Benefits:
- Experience working with CRM or sales management tools is preferred.
- This is a full-time, paid position offering a competitive salary based on experience.
- Performance-based incentives and opportunities for career growth are provided.
- Professional training and development programs to enhance skills and advance your career.
- A collaborative and fast-paced work environment that fosters teamwork and innovation.

Join CricksLab and take the next step in your career by contributing to a growing company that values dedication and results. Apply now to become part of a team that supports your professional growth and success.