Mortgage Operations Team Lead

We are seeking a skilled US Home Insurance Specialist with 3 to 4 years of practical experience in the US homeowners insurance domain. The ideal candidate will possess a thorough understanding of homeowners insurance policies, including documentation, servicing, renewals, and endorsements. This role requires attention to detail, strong communication skills, and the ability to manage insurance processes efficiently while adhering to US insurance standards and company procedures.

Key Responsibilities

- Manage daily operations related to US Home Insurance policies and processes.
- Review and process homeowners insurance applications, policies, and supporting documents.
- Verify policy details such as coverage, premiums, deductibles, and endorsements for accuracy.
- Handle policy servicing tasks including renewals, amendments, cancellations, and reinstatements.
- Ensure insurance documents meet accuracy, completeness, and compliance requirements.
- Coordinate with insurance carriers, agents, clients, and internal teams to resolve policy-related issues.
- Identify and address discrepancies or missing information promptly.
- Maintain accurate customer and policy records within relevant systems.
- Respond to customer or client inquiries regarding policies, coverage, documentation, and servicing.
- Follow established Standard Operating Procedures (SOPs), quality standards, and US insurance regulations.
- Achieve productivity, accuracy, turnaround time, and quality targets consistently.
- Prepare and maintain operational reports on a daily, weekly, and monthly basis.
- Escalate complex policy or process issues to appropriate stakeholders as needed.
- Maintain confidentiality and ensure secure handling of customer and insurance information.
- Support process improvement initiatives to enhance service quality.

Required Qualifications

- 3 to 4 years of relevant experience in US Home Insurance.
- Strong knowledge of US Homeowners Insurance and Property & Casualty (P&C) Insurance processes.
- Hands-on experience with policy processing, servicing, renewals, endorsements, or related insurance operations.
- Familiarity with US insurance terminology, policy documentation, and coverage concepts.
- Excellent attention to detail combined with strong analytical and problem-solving abilities.
- Effective written and verbal communication skills.
- Proficiency in MS Office applications, particularly Excel.
- Ability to work independently as well as collaboratively within a team.
- Willingness to work fixed US or night shift hours.

Preferred Qualifications and Benefits

Candidates with experience in the following areas will be highly regarded: US Homeowners Insurance, Property & Casualty Insurance, Home Insurance Policy Processing, Policy Servicing and Renewals, Insurance Endorsements, Underwriting Support, Insurance Documentation, Insurance BPO Operations, and US Insurance Customer Service.

We offer a competitive salary package along with opportunities for career growth. Additional benefits include medical insurance, weekends off, observance of US public holidays, and fixed US shift timings to support work-life balance.

This position is ideal for professionals looking to leverage their expertise in US home insurance within a dynamic and supportive environment.