Multilingual Customer Support Specialist

Fluency in spoken English and proficiency in at least one additional language—Khaleeji (Gulf Arabic), Korean, or Farsi—is mandatory before applying for this role. Edge is a company dedicated to connecting top global talent with the US Healthcare and Insurance industries. Our mission is to build a borderless network where exceptional professionals are empowered and placed at the center of everything we do. We are currently looking for multilingual customer support specialists who are customer-focused and capable of managing both inbound and outbound phone operations. In this role, you will primarily support English-speaking policyholders while providing assistance in your secondary language when needed, ensuring high-quality service and accurate documentation.

Key Responsibilities
- Handle inbound and outbound customer phone calls with professionalism, empathy, and efficiency.
- Provide primary support to English-speaking customers and assist in the assigned secondary language as required.
- Process policy servicing requests, resolve customer issues, and document all interactions accurately within CRM or agency management systems.
- Navigate multiple client systems simultaneously while actively engaging with callers.
- Adhere to established client workflows, call-handling procedures, and compliance guidelines to maintain service quality and regulatory standards.

Required Qualifications
- Must be physically located in Islamabad, Lahore, or Rawalpindi with a reliable work-from-home setup.
- Fluent spoken and written English is essential.
- Language combinations needed include:
- English + Spanish (multiple openings)
- English + Korean (1 opening)
- English + Arabic (1 opening)
- Farsi + English is considered a plus.
- Minimum 1–2 years of experience in call center, customer service, or phone support roles. Experience in US Insurance (Commercial or Personal lines) is highly desirable.
- Flexibility to work US business hours across 24/5 staggered shifts, including potential weekend availability.
- Strong technical aptitude with the ability to manage multi-system workflows efficiently.

Preferred Qualifications and Benefits
While not explicitly detailed, candidates with experience in US insurance sectors and multilingual capabilities will have a competitive advantage. Edge offers the opportunity to join a global talent community that values diversity, inclusion, and professional growth. You will be part of a network that breaks down geographic barriers, allowing you to showcase your skills and earn competitive wages aligned with your expertise.

Hiring Process
The selection process includes an initial application review focusing on profile, location, and language fit, followed by an interview with Edge to assess communication skills, accent, and overall suitability. Successful candidates will then proceed to a final client interview with the Acrisure West team before onboarding and deployment into the Edge Global Talent Community.

Edge is proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, origin, disability, veteran status, or any other legally protected status. Join us to be part of a forward-thinking organization that values talent and inclusivity on a global scale.