Multilingual Customer Support Specialist

Fluency in spoken English and proficiency in at least one additional language—Khaleeji (Gulf Arabic), Korean, or Farsi—is mandatory before applying for this role. Edge is dedicated to connecting top global talent with the US Healthcare and Insurance industries, creating a borderless network that places people at the heart of everything we do. We are currently looking for multilingual customer support specialists to join our team. In this position, you will manage inbound and outbound phone communications, primarily assisting English-speaking policyholders while providing support in your secondary language when necessary. Your role will be crucial in delivering exceptional service and ensuring customer satisfaction.

Key Responsibilities
- Handle inbound and outbound customer calls with professionalism and empathy.
- Provide primary support in English and assist in your assigned secondary language as required.
- Process policy servicing requests, resolve customer issues, and document all interactions accurately in CRM and agency management systems.
- Navigate multiple client systems simultaneously while maintaining active engagement with callers.
- Adhere to established client workflows, call-handling procedures, and compliance guidelines.

Required Qualifications
- Must be physically located in Islamabad, Lahore, or Rawalpindi with a reliable work-from-home setup.
- Fluent spoken and written English is essential.
- Language combinations needed include:
- English + Spanish (multiple openings)
- English + Korean (1 opening)
- English + Arabic (1 opening)
- Farsi + English is considered a plus.
- Minimum of 1–2 years’ experience in call center, customer service, or phone support roles. Experience in US Insurance (commercial or personal lines) is highly desirable.
- Comfortable working US business hours across 24/5 staggered shifts, with flexibility for weekend work if required.
- Tech-savvy with the ability to efficiently manage multiple systems and workflows.

Preferred Qualifications and Benefits
While not mandatory, experience in the US insurance sector will strengthen your application. Joining Edge means becoming part of a global talent community that values diversity, inclusion, and professional growth. You will have the opportunity to work remotely while connecting with a network of like-minded professionals and accessing meaningful career opportunities in North America.

Hiring Process
The selection process includes an initial application review to assess profile, location, and language fit, followed by an interview with Edge focusing on communication skills and accent. Successful candidates will then participate in a final client interview with the Acrisure West team before onboarding and deployment within the Edge Global Talent Community.

Edge is proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, origin, disability, veteran status, or any other legally protected status. Join us in building a future where geographic borders no longer limit employment opportunities or fair wages.