Multilingual Customer Support Specialist

We are seeking a motivated customer support professional with 1-2 years of experience to join our team in DHA, Phase 6, Lahore. This is a full-time position requiring fluency in either Italian or French, with candidates fluent in both languages considered a strong advantage. The role involves providing exceptional support to buyers and sellers by addressing inquiries related to payments and transactions through chat and email channels. The ideal candidate will be comfortable working in a dynamic, shift-based environment to ensure continuous customer service coverage.

Key Responsibilities

- Respond promptly to customer queries via chat and email, focusing on payments and transaction-related issues.
- Assist both buyers and sellers by addressing their transaction inquiries and resolving concerns efficiently.
- Manage and resolve customer support tickets using Zendesk, ensuring timely follow-up and closure.
- Adhere to documented processes and guidelines maintained in Confluence to maintain consistency and quality.
- Collaborate with internal teams through Slack to troubleshoot and resolve customer issues effectively.
- Maintain professional communication at all times, delivering a positive and helpful customer experience.

Required Qualifications

- 1-2 years of relevant experience in customer support or a related field.
- Fluency in either Italian or French is mandatory; proficiency in both languages is highly desirable.
- Strong communication skills, both written and verbal, with the ability to handle customer interactions professionally.
- Familiarity with customer support tools such as Zendesk, Confluence, Slack, and payment platforms like Stripe.
- Ability to work in a shift-based schedule, including 12-hour shifts, weekends, and rotational shifts to support 24/7 operations.
- Flexibility and adaptability to manage workload during high-demand periods and across different shifts.

Preferred Qualifications and Benefits

Candidates with fluency in both Italian and French will have a competitive edge. Experience working with international customers and knowledge of payment processing platforms is advantageous. The role offers the opportunity to work in a fast-paced environment with continuous learning and growth potential. Shift work provides flexibility for those comfortable with non-traditional working hours.

This position is ideal for individuals seeking to advance their career in customer support within a multilingual and multicultural setting. If you meet the above criteria and are ready to contribute to a dynamic team, we encourage you to apply.