Multilingual Customer Support Specialist

We are seeking a motivated customer support professional with 1 to 2 years of experience to join our team in DHA, Phase 6, Lahore. This full-time role involves providing exceptional assistance to buyers and sellers by addressing their queries related to payments and transactions. The ideal candidate will be fluent in either Italian or French, with fluency in both languages considered a significant advantage. This position requires strong communication skills and the ability to manage support tickets efficiently while adhering to established processes.

Key Responsibilities

- Respond promptly to customer inquiries via chat and email, focusing on payments and transaction-related questions.
- Provide assistance to both buyers and sellers, addressing their concerns and ensuring a smooth transaction experience.
- Manage and resolve customer support tickets using Zendesk, maintaining a high level of service and timely follow-up.
- Adhere strictly to documented processes and guidelines to maintain consistency and quality in customer support.

Required Qualifications

- 1 to 2 years of relevant experience in customer support or a related field.
- Fluency in either Italian or French is mandatory; candidates fluent in both languages will be highly preferred.
- Strong written and verbal communication skills in the required language(s).
- Ability to handle multiple customer queries efficiently and professionally.
- Familiarity with customer support platforms, preferably Zendesk, or the ability to quickly learn new software tools.
- Detail-oriented with the ability to follow documented guidelines and processes accurately.

Preferred Qualifications and Benefits

- Experience working in e-commerce or payment transaction support is an advantage.
- Exposure to managing customer interactions in a multilingual environment.
- Opportunity to work in a dynamic and supportive team environment located in DHA, Phase 6, Lahore.
- Full-time employment with potential for growth based on performance.

This role is ideal for candidates looking to leverage their language skills and customer service experience in a fast-paced, customer-centric organization. If you are proactive, detail-focused, and passionate about delivering excellent support, this position offers a great platform to develop your career.