Network and Server support engineer

AA Joyland Pvt. Ltd. is seeking a skilled System and Network Support Engineer to join our Head Office team located in Karachi, DHA Phase 8. The ideal candidate will have a diploma or bachelor’s degree in IT, Computer Science, or Electronics, along with 2-3 years of relevant experience. This full-time position offers a competitive monthly salary ranging from Rs. 70,000 to Rs. 80,000. The role involves supporting and maintaining the company’s IT infrastructure, ensuring network and system availability, and providing technical assistance to users.

Key Responsibilities
- Supervise daily IT operations and support activities to ensure smooth functioning of systems and networks.
- Lead and manage the IT support team, including Level 1 and Level 2 support staff.
- Maintain high availability and performance of networks, servers, and critical systems.
- Troubleshoot and escalate technical issues promptly to minimize downtime.
- Implement and enforce IT policies, standard operating procedures (SOPs), and security standards.
- Manage relationships with vendors and service providers, including ISPs, software, and hardware suppliers.
- Coordinate IT projects such as system upgrades, deployments, and migrations.
- Oversee data backup processes, disaster recovery plans, and overall system security.
- Manage user access controls and ensure compliance with company policies.
- Prepare and distribute performance and operational reports to relevant stakeholders.

Required Qualifications
- Diploma or Bachelor’s degree in IT, Computer Science, Electronics, or a related field.
- 2-3 years of hands-on experience in system and network support.
- Strong knowledge of networking concepts including LAN/WAN, VPN, and firewalls.
- Proficiency with Windows Servers and Active Directory management.
- Experience with IT support and helpdesk systems.
- Excellent problem-solving and decision-making skills.
- Effective communication skills and ability to work collaboratively within a team.

Preferred Qualifications
- Previous experience in a similar role within a corporate IT environment.
- Familiarity with vendor management and IT project coordination.
- Ability to lead and mentor junior IT staff.

This position requires the candidate to work on-site at the Head Office. Interested candidates are encouraged to apply by submitting their CVs with the position title clearly mentioned in the subject line.

AA Joyland Pvt. Ltd. offers a dynamic work environment where IT professionals can grow their skills while contributing to the company’s technological advancement. The compensation package is competitive and reflects the candidate’s experience and expertise.