Network and System Support Executive

We are seeking a skilled and motivated professional to join our team in Karachi as a Network and System Support Executive. The ideal candidate will be responsible for maintaining and troubleshooting the company’s network infrastructure and IT systems to ensure smooth and secure operations. This role requires hands-on experience with network devices, system administration, and end-user support within a dynamic corporate or manufacturing environment.

Key Responsibilities:
- Maintain and troubleshoot LAN, WAN, Wi-Fi, switches, routers, and other network devices.
- Monitor network availability, system performance, and connectivity to ensure uninterrupted IT operations.
- Manage user accounts, permissions, and access rights through Active Directory.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
- Install, configure, and update Windows operating systems, Microsoft 365, and other business applications.
- Monitor servers, antivirus solutions, system updates, and endpoint security to maintain a secure IT environment.
- Troubleshoot network connectivity issues, hardware failures, software problems, and other IT-related challenges.
- Configure and maintain network devices, firewalls, and security policies in line with company standards.
- Perform data backups, monitor backup systems, and assist with disaster recovery and restoration activities.
- Maintain IT asset records, system configurations, technical documentation, and service reports.
- Provide technical support to end users, manage IT support tickets, and ensure timely resolution of issues.
- Coordinate with internet service providers and external vendors to resolve network and infrastructure problems.
- Adhere to IT policies, security procedures, and change management protocols.
- Provide support outside normal working hours when necessary to ensure business continuity.

Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3 to 5 years of experience in IT infrastructure, network administration, and system support.
- Strong knowledge of LAN, WAN, TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and IP addressing.
- Hands-on experience with switches, routers, firewalls, and network access points.
- Proficiency in Windows operating systems, Microsoft 365, Active Directory, and user access management.
- Practical experience in troubleshooting desktops and laptops, hardware installation, and software configuration.
- Familiarity with server monitoring, data backup, antivirus solutions, endpoint security, and patch management.
- Experience with IT documentation, asset management, ticketing systems, and IT service management procedures.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication and interpersonal skills to provide effective end-user support.
- Ability to work independently, manage multiple support requests, and prioritize tasks efficiently.

Preferred Qualifications and Additional Information:
- Relevant IT certifications will be considered an advantage.
- Experience working in a corporate or manufacturing environment is preferred.
- This position requires the candidate to work on-site in Karachi.
- Candidates should be prepared to provide details about their current salary and benefits, salary expectations, and availability to join if offered employment.

This role offers an opportunity to contribute significantly to the company’s IT infrastructure and support services, ensuring reliable and secure technology operations. If you meet the above criteria and are ready to take on this challenging role, we encourage you to apply.