Network Engineer - ITSM

Network Engineer - ITSM
Location: Karachi
Application Deadline: December 4, 2026

The Network Engineer - ITSM plays a crucial role in supporting the deployment, configuration, and troubleshooting of network and IT service management tools across Pakistan. This position involves managing ITSM and NMS cases, assisting with network design, optimization, and migration, and collaborating closely with various teams to ensure secure, efficient network operations and high levels of customer satisfaction. The role requires hands-on experience with enterprise ITSM and network management solutions and a strong understanding of network infrastructure and protocols.

Key Responsibilities
- Participate actively in network and ITSM tool deployments nationwide.
- Manage and resolve ITSM/NMS cases efficiently.
- Collaborate with the enterprise architecture team to implement and maintain NMS tools such as SolarWinds, ManageEngine, HaloITSM, and Quest, including installation, configuration, deployment, and troubleshooting.
- Assist in network design, integration, optimization, and migration projects.
- Provide engineering support for network troubleshooting and issue resolution.
- Work with team members to identify and address customer satisfaction concerns.
- Administer and maintain corporate infrastructure including network connectivity, internet access, and email systems.
- Ensure adherence to deadlines and turnaround times for support and deployment tasks.
- Perform additional duties as assigned by management.

Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- 1-2 years of experience in system administration, network management systems (NMS), and IT service management (ITSM) tools.
- Solid understanding of network infrastructure, hardware, and protocols such as TCP/IP, routing, and switching.
- Familiarity with ITSM platforms and network management solutions including SolarWinds and ManageEngine.
- Basic knowledge of network security concepts, firewalls, and troubleshooting methodologies.
- Awareness of inventory management and IT audit processes.
- Strong technical troubleshooting skills for hardware and software issues.
- Ability to deploy, configure, and maintain ITSM and NMS solutions.
- Effective communication skills with the ability to document technical information clearly and concisely.
- Time management skills to handle multiple tasks and projects efficiently.
- Ability to diagnose and escalate complex technical issues appropriately.
- Adaptability to new technologies and quick learning of ITSM/NMS tools.
- Attention to detail in documentation and inventory management.
- Capability to work independently under supervision and collaboratively within a team.

Preferred Qualifications and Benefits
- Hands-on exposure to real-world IT systems and technologies.
- Mentorship opportunities from experienced IT professionals.
- Potential to transition into a full-time role based on performance.
- Expertise in routing and switching (R&S), VoIP, and security technologies.
- Expert-level knowledge of Cisco or Juniper networking equipment.
- Proficiency in Citrix and RSA technologies.
- Relevant partnership certifications are highly desirable.
- Strong organizational skills, motivation, and leadership qualities.
- Excellent customer orientation and team-building capabilities.
- Outstanding communication and presentation skills.

Benefits
- Competitive salary package.
- Fuel allowance.
- Medical insurance coverage.
- Annual leave entitlement.
- Provident fund contributions.
- Employees’ Old-Age Benefits Institution (EOBI) coverage.
- Annual performance bonus.

This role offers a dynamic environment for IT professionals seeking to enhance their expertise in network engineering and IT service management, with opportunities for professional growth and career advancement.