Network Engineer

Ibex is seeking a skilled Network Engineer with 3 to 4 years of experience working in enterprise network environments. The ideal candidate will have practical expertise in routing, switching, WAN technologies, and next-generation firewalls. This role requires strong troubleshooting abilities to support a large-scale infrastructure spanning Data Centers, Disaster Recovery sites, regional hubs, and branch locations. The candidate should be comfortable operating in a fast-paced, 24x7 NOC environment and possess excellent communication skills to effectively collaborate with business stakeholders.

Key Responsibilities

- Troubleshoot and provide Tier-1, Tier-2, and Tier-3 support to diagnose and resolve escalated network issues that could impact connectivity across Data Centers, DR sites, regional hubs, and branches.
- Perform proactive monitoring of over 1000 network devices using tools such as SolarWinds and PRTG. Manage NMS/Syslog monitoring, alerting, and escalation processes.
- Resolve hardware and software platform issues within complex, multi-layered network infrastructures.
- Demonstrate expertise in routing, switching, and VPN troubleshooting, with a solid understanding of WAN and internet multi-homing architectures.
- Manage wireless access controllers and access points as part of the network ecosystem.
- Operate effectively within a 24x7 rotational NOC shift environment.
- Adhere to ITIL best practices and enterprise change management processes to ensure operational excellence.
- Apply technical project management skills to support network initiatives and upgrades.
- Communicate clearly and professionally, including the ability to present project updates and technical information to business sponsors.
- Utilize strong critical thinking and troubleshooting skills to resolve complex network problems efficiently.

Required Qualifications

- 3 to 4 years of hands-on experience with WAN protocols such as BGP, EIGRP, and OSPF, as well as LAN/WLAN technologies.
- Proficiency with Cisco Catalyst switches and Cisco ISR/ASR routers.
- Intermediate knowledge of hardware and software platform troubleshooting in complex network environments.
- Experience with next-generation firewalls from multiple vendors including Cisco ASA, Palo Alto Networks, and Fortinet. Familiarity with security practices such as ACLs, firewalls, and VPNs is essential.
- Solid understanding of packet flow, OSI model, and TCP/IP protocols.
- Practical experience with Cisco IOS, Cisco ASA/Palo Alto firewalls, Fortinet Wireless solutions, SolarWinds, and other network management tools.
- Strong troubleshooting skills in routing, switching, and VPN technologies.
- Knowledge of WAN and internet multi-homing architectures.
- Familiarity with ITIL frameworks and enterprise change management processes.
- Technical project management experience within a large enterprise environment.
- Excellent written and verbal communication skills, including the ability to deliver clear presentations to business stakeholders.
- Intermediate understanding of network systems design principles and standards.
- A minimum of a Bachelor’s degree in Computers, Electronics, or Telecommunications.
- CCNA certification is required; CCNP training or certification is preferred.

This position offers the opportunity to work in a dynamic enterprise setting, supporting critical network infrastructure and contributing to operational excellence through adherence to industry best practices. Candidates with a strong technical background and a proactive approach to problem-solving will thrive in this role.