Officer Joint Shop

PTCL Group is a leading technology organization committed to innovation and excellence in delivering integrated ICT and Cellular Network services across Pakistan. Rooted in a culture of transformation and change management, the company fosters an inclusive and diverse environment that values every individual regardless of gender, social background, religion, belief, or disability. With a vision to become the largest technology player driving Pakistan’s digital transformation, PTCL Group upholds core values such as resilience, big-picture thinking, determination, and valuing success.

Key Responsibilities:
- Ensure service quality compliance by adhering to organizational policies, standard operating procedures (SOPs), and customer-handling guidelines.
- Enhance customer satisfaction by improving CSAT scores and achieving positive results in mystery shopping and service quality assessments.
- Drive revenue growth by meeting assigned commercial targets through effective sales and service delivery.
- Maintain operational efficiency by ensuring compliance with shop standards and procedures.
- Take ownership of team development, focusing on performance improvement and capability building.
- Ensure 100% compliance with the organization’s framework and implement corrective actions when necessary.
- Keep up-to-date knowledge of PTCL products, services, and processes to support effective service delivery.
- Identify opportunities to improve customer experience, operational efficiency, and overall business performance.

Required Qualifications:
- Minimum of a bachelor’s degree.
- Proficiency in MS Office applications.
- Experience with Customer Relationship Management (CRM) systems.
- Excellent communication skills.

Preferred Qualifications and Benefits:
PTCL Group offers family-centric workplace policies, including six months of maternity leave and 30 days of paternity leave. The company also supports a hybrid work model, promoting a balanced and fulfilling career environment. This approach reflects PTCL’s commitment to employee well-being alongside professional growth.

Joining PTCL Group means becoming part of a forward-thinking organization that not only leads in technology but also prioritizes cultural inclusivity, employee development, and customer satisfaction.