Offshore Delivery Manager

This remote role offers an exciting opportunity to lead and scale a dynamic offshore delivery center for Ummah Center and Ummah Center School, organizations committed to community service and educational excellence. As the Offshore Delivery Manager, you will be the critical link between onshore leadership and offshore teams, driving the successful execution of cross-functional projects across Legal, Finance & Accounting, HR & Talent Acquisition, IT, and Operations. Your expertise in Business Process Outsourcing (BPO), project management, and business analysis will be essential in building team capacity, standardizing workflows, and ensuring timely, high-quality delivery that supports the organization’s strategic goals.

Key Responsibilities

System Structuring, Automation & ERP Migration: Lead the enterprise system architecture and digital transformation initiatives to ensure seamless integration and data integrity across departments. Manage multi-phase ERP migrations within the Zoho ecosystem, transitioning legacy systems to a unified general ledger and financial workflow. Design and implement workflow automations for HR pipelines, tuition billing, collections, and legal document generation to reduce manual processes. Develop and maintain automated dashboards that provide real-time insights into operational maturity, financial health, and compliance status.

Process Optimization & Business Analysis: Act as the primary Business Analyst to map current workflows, identify bottlenecks, and develop comprehensive Standard Operating Procedures (SOPs). Continuously assess operational rules and update systems to measure and improve maturity. Facilitate the translation of onshore strategic governance into effective offshore execution, ensuring alignment across functions.

Offshore Team Leadership & Operations: Build and manage a multi-disciplinary offshore team including software engineers, IT support, administrative, legal, and finance professionals. Drive delivery excellence by enforcing best practices from BPO and technology sectors, ensuring adherence to service level agreements (SLAs). Oversee resource allocation and operational execution using task tracking tools, balancing workloads to mitigate enterprise risk and maintain compliance calendars.

The Onshore-Offshore Bridge: Prepare and present clear, concise reports on offshore progress, risk registers, and financial/operational metrics to the onshore executive board. Maintain daily communication with U.S.-based leaders to align priorities, manage expectations, and escalate issues related to system or compliance risks promptly.

Required Qualifications

Bachelor’s or Master’s degree in Business Administration, Operations Management, Project Management, or a related discipline. A minimum of 7 years’ experience in operational management within the BPO industry, including at least 3 years leading cross-functional offshore teams. Proven success as a Delivery Manager, Project Manager, or Business Analyst working directly with U.S.-based executive boards. Demonstrated ability to coordinate teams across Legal, Finance/Accounting, HR, Admin, and Software Engineering functions. Hands-on experience with ERP migrations and workflow automation projects.

Preferred Qualifications and Benefits

Experience with institutional governance, risk management, and compliance in non-profit or educational settings is highly desirable. Familiarity with governance registers and regulatory frameworks will be an advantage in navigating organizational requirements. This role offers the chance to shape a growing offshore delivery center within a mission-driven organization, providing professional growth in a remote work environment.

---

This structured and concise description highlights the essential responsibilities and qualifications while maintaining a professional tone suitable for attracting experienced candidates. The total word count is approximately 520 words.