Online Sales Representative

This role involves converting inbound and outbound client inquiries into confirmed sales of Gold Bank’s premium jewelry. The successful candidate will deliver a refined, trustworthy, and responsive customer experience through both calls and digital chat channels. The position requires strong communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently while maintaining high standards of service.

Key Responsibilities

- Manage inbound and outbound client communications via calls and chat, ensuring a fast first response and consistent follow-up.
- Provide dedicated online customer support, offering guidance on collections, karat/purity, pricing, customization, delivery, exchange, and after-sales policies.
- Identify customer needs by understanding the occasion, budget, timeline, and preferences, and recommend suitable jewelry pieces accordingly.
- Handle objections confidently and honestly to build trust and close sales effectively.
- Consistently meet monthly performance targets related to the number of conversations, sales count, and revenue.
- Navigate and manage every customer interaction within the respond.io platform, including correct assignment, tagging, lifecycle stage updates, custom fields, notes, and closing summaries.
- Escalate complex, high-value, or sensitive cases to the Line Manager or Tactical Leader with a clear and concise handover summary.
- Protect customer data and uphold the brand reputation by strictly following company policies, pricing guidelines, and discount approval procedures.

Required Qualifications

- Proven experience in sales or customer service, preferably in the luxury retail or jewelry sector.
- Strong communication skills, both verbal and written, with the ability to engage customers professionally over calls and digital chat.
- Ability to understand customer needs quickly and recommend appropriate products.
- Familiarity with CRM or customer interaction management platforms is an advantage.
- High level of integrity and commitment to protecting customer information and company policies.
- Ability to work effectively in a fast-paced, target-driven environment.

Preferred Qualifications and Benefits

- Experience with respond.io or similar customer engagement platforms.
- Knowledge of jewelry specifications such as karat, purity, and customization options.
- Comfortable working in an in-person setting.
- Competitive monthly salary ranging from Rs40,000 to Rs50,000.
- Opportunity to work with a premium brand known for quality and customer trust.

This role offers the chance to be part of a dynamic team focused on delivering exceptional customer experiences while achieving sales targets in the luxury jewelry market.