OpenShift Lead

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro empowers clients to achieve ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

The role focuses on leading a DevOps team to enhance collaboration between operations, development, and testing functions by automating and streamlining integration and deployment processes. The candidate will be responsible for driving technical solutions that support continuous integration (CI) and continuous deployment (CD), ensuring seamless delivery aligned with client requirements.

Key Responsibilities

Drive Technical Solution Support:
- Design and define the overall DevOps architecture and framework for project or module delivery based on client needs.
- Select and deploy appropriate DevOps tools and platforms aligned with customer requirements.
- Develop a tool deployment model for validation, testing, and performance monitoring, ensuring resource alignment.
- Define and manage IT infrastructure to support software code requirements.
- Oversee the DevOps pipeline covering planning, coding, building, testing, staging, release, configuration, and monitoring phases.
- Collaborate with the team to develop coding and scripting that integrates software releases with operating systems and production infrastructure, minimizing disruptions.
- Ensure smooth onboarding of application configurations from planning through release stages.
- Integrate security measures throughout the DevOps lifecycle to mitigate cyber risks and maintain data privacy.

Provide Customer Support on DevOps Tools:
- Offer timely support for internal and external customer escalations across multiple platforms.
- Troubleshoot issues arising during the implementation of DevOps tools within projects or modules.
- Conduct root cause analysis for major incidents or critical issues impacting project timelines, quality, or cost.
- Develop and implement alternate solutions based on root cause findings.
- Follow escalation protocols when resolutions become complex or unresolved.
- Facilitate knowledge transfer, share best practices, and motivate the team.

Team Management:
- Forecast talent requirements based on current and future business needs and recruit suitable resources.
- Train hiring managers to make effective recruitment and selection decisions.
- Ensure 100% compliance with Wipro’s onboarding and training standards to enhance team capability and effectiveness.
- Build and nurture a talent pool of high-potential employees, supporting their career progression.
- Promote diversity within leadership roles.
- Set clear goals, conduct regular performance reviews, and provide constructive feedback.
- Address performance issues decisively, maintaining zero tolerance for willful underperformance.
- Encourage participation in organizational programs like Performance Nxt to foster growth.
- Lead engagement initiatives, monitor team satisfaction scores, and implement strategies to enhance employee engagement.
- Challenge the team with meaningful projects and recognize employee contributions.

Deliverables and Performance Metrics:
- Achieve 100% error-free onboarding and implementation of continuous integration, deployment, and monitoring processes.
- Manage customer satisfaction (CSAT) through effective service tool management and query resolution.
- Build team capability by ensuring training on new-age skills, maintaining low attrition rates, and achieving high employee satisfaction scores.

Required Qualifications
- 5 to 8 years of relevant experience in DevOps leadership roles.
- Strong expertise in OpenShift and related DevOps tools and platforms.
- Proven ability to design and implement DevOps architectures and pipelines.
- Experience in managing IT infrastructure and integrating security in DevOps processes.
- Demonstrated skills in team leadership, talent management, and customer support.

Wipro invites professionals inspired by reinvention to join a dynamic organization that values continuous evolution. This role offers the opportunity to contribute to a purpose-driven business and shape your own career transformation in a modern digital transformation environment.