Operation & Creative Team Lead

NSOL BPO is looking for an experienced and highly organized Operations & Creative Team Lead to oversee daily operations and manage a diverse team. This role involves leading GoHighLevel (GHL) Specialists, Graphic Designers, UI/UX Designers, Video Editors, and Business Development Executives (BDEs) to ensure timely project delivery, maintain quality standards, and enhance team productivity. The ideal candidate will possess strong operational management skills, excellent English communication, and hands-on experience with CRM and project management tools. This full-time, onsite position is based in Bahria Town Phase 7, Rawalpindi, with working hours from 8:00 AM to 5:00 PM (Pakistan Standard Time).

Key Responsibilities

- Team Leadership: Manage, mentor, and monitor the daily performance of GHL specialists, designers, video editors, and BDEs to foster a productive work environment.
- Operations Management: Oversee daily workflows, task allocation, deadlines, and ensure smooth coordination across different teams.
- Project Management: Track project progress and deliverables using tools such as ClickUp, Trello, Asana, or similar platforms.
- Sales & CRM Oversight: Supervise BDE outreach activities, lead follow-ups, CRM pipeline management, and sales reporting to support business growth.
- Quality Assurance: Review landing pages, funnels, graphics, social media content, and video deliverables to maintain high-quality standards before final submission.
- Performance Monitoring: Conduct daily standups and weekly reviews while tracking team KPIs to ensure targets are met.
- Process Improvement: Develop and implement Standard Operating Procedures (SOPs), optimize workflows, and enhance operational efficiency.
- Management Reporting: Prepare weekly performance reports, operational dashboards, and progress updates for senior management.
- Accountability: Ensure all team members meet assigned targets, deadlines, and quality expectations consistently.

Required Qualifications

- Minimum of 4 years’ relevant experience in operations, team leadership, project management, or digital agency management.
- Proven track record managing cross-functional teams within digital agencies, software companies, or BPO environments.
- Excellent spoken and written English communication skills.
- Strong knowledge of GoHighLevel (GHL), CRM pipelines, and sales operations.
- Hands-on experience with project management tools such as ClickUp, Trello, or Asana.
- Ability to manage multiple projects, priorities, and deadlines effectively.
- Strong problem-solving, decision-making, and organizational skills.
- Experience in creating SOPs, tracking KPIs, and driving team productivity improvements.
- Professional, accountable, proactive, and results-oriented leadership style.

Preferred Qualifications and Benefits

- Experience working in digital marketing agencies, B2B sales operations, or client management roles.
- Familiarity with design and production tools such as Figma, Adobe Creative Suite, and video production workflows.
- Understanding of landing pages, sales funnels, social media management, and digital content delivery processes.
- Experience implementing performance dashboards, attendance tracking, and SLA monitoring systems.

What We Offer

- The opportunity to lead a multidisciplinary and dynamic team.
- Exposure to international clients and digital operations.
- A professional and collaborative working environment.
- Career growth and leadership development opportunities.

Interested candidates are encouraged to apply directly through the job posting.