Operation & Customer Support Executive

Dubizzle Labs is looking for Operations & Customer Support Executives to join our team supporting Dubizzle KSA operations. This role focuses on managing ad postings while maintaining effective communication with Arabic-speaking clients. The ideal candidate will ensure smooth handling of advertisements and provide excellent customer service through various communication channels.

Key Responsibilities
- Manage ad postings for Dubizzle KSA accurately, ensuring all content complies with platform guidelines.
- Communicate with clients in both Arabic and English via email, chat, and phone calls to assist with inquiries and resolve issues promptly.
- Provide efficient customer support by addressing questions and escalating concerns when necessary.
- Maintain detailed records of client interactions to support follow-up and quality assurance.
- Collaborate closely with internal teams to improve operational workflows and enhance service delivery.

Required Qualifications
- Fluency in Arabic (speaking, reading, and writing) is essential for effective client communication.
- Proficiency in English (speaking, reading, and writing) to engage with diverse clients and internal teams.
- Strong communication and coordination skills to manage client relationships and work collaboratively within the organization.

Preferred Qualifications and Benefits
- Bachelor’s degree in a relevant field is advantageous.
- Experience with Microsoft Excel and other Office tools to support operational tasks.

If you are fluent in Arabic and English and possess excellent communication skills, we encourage you to apply for this opportunity to contribute to Dubizzle’s growing presence in the KSA market.