Operation & Customer Support Executive

Dubizzle Labs is looking for Operations & Customer Support Executives to join our team supporting Dubizzle KSA operations. This role focuses on managing ad postings while ensuring effective communication with Arabic-speaking clients. The ideal candidate will be responsible for maintaining high-quality service standards and facilitating smooth interactions between clients and internal teams.

Key Responsibilities:
Ad Posting Management: Accurately manage ad postings for Dubizzle KSA, ensuring all content complies with platform guidelines and standards.
Client Communication: Engage with clients in both Arabic and English through email, chat, and phone calls to provide timely assistance and resolve any queries.
Customer Support: Efficiently handle customer inquiries and escalate issues to the appropriate departments when necessary to ensure prompt resolution.
Record Keeping: Maintain detailed and accurate logs of client interactions to support future reference and continuous improvement.
Internal Coordination: Collaborate closely with various internal teams to optimize operational workflows and enhance overall service delivery.

Required Qualifications:
Fluency in Arabic (Speaking, Reading, and Writing): This is essential for seamless communication with Arabic-speaking clients.
Proficiency in English (Speaking, Reading, and Writing): Strong command of English is necessary to interact effectively with diverse clients and internal stakeholders.
Strong Communication and Coordination Skills: Ability to communicate clearly and coordinate efficiently with both clients and internal teams to ensure smooth operations.

Preferred Qualifications:
Bachelor’s degree in a relevant field is advantageous.
Experience with Microsoft Excel and other Office tools is beneficial for managing records and supporting operational tasks.

If you are fluent in both Arabic and English and possess excellent communication skills, this is a great opportunity to contribute to a dynamic team at Dubizzle Labs. We encourage qualified candidates to apply and be part of a growing organization focused on delivering exceptional customer experiences.