This role involves supporting the Operations team by ensuring adherence to established policies and procedures while delivering excellent client service. The successful candidate will act as the primary contact for clients, assisting with the installation, configuration, and use of credit bureau services. They will coordinate onboarding processes, address operational concerns, and work closely with internal teams to resolve technical issues. Additionally, the role includes documenting customer feedback, providing client training, and maintaining support materials to enhance overall service delivery.
Key Responsibilities
- Report directly to the Team Lead – Operations and perform duties in line with company policies, procedures, and business objectives.
- Monitor compliance with operational standards and ensure processes are followed consistently.
- Serve as the first point of contact for clients, offering technical and operational support related to credit bureau services.
- Facilitate smooth client onboarding by coordinating with clients and addressing any operational issues promptly.
- Systematically receive, document, and track customer complaints to identify patterns and assist in implementing preventive solutions.
- Deliver training sessions, demonstrations, and guidance to clients on effectively using Tasdeeq’s services and applications.
- Collaborate with internal teams to resolve client technical and operational challenges, ensuring timely updates and clear communication.
- Support clients during application updates and upgrades to minimize operational disruptions.
- Develop and maintain support documentation, including FAQs, user guides, and other relevant materials for both internal and client use.
- Work closely with the Operations team to identify and implement improvements in support processes and client service delivery.
- Perform additional operational and client-support tasks as assigned by the Reporting Manager.
Required Qualifications
- Bachelor’s or Master’s degree in Business Administration or a related field from a recognized institution.
- 0–1 year of relevant experience in operations, business support, customer service, or related areas. Fresh graduates are encouraged to apply.
- Strong interpersonal skills with the ability to build and maintain positive client relationships.
- Proficiency in Microsoft Office applications, especially Microsoft Excel.
- Excellent analytical skills with attention to detail and the ability to interpret data effectively.
- Strong written and verbal communication abilities.
- Demonstrated problem-solving and organizational skills.
- A proactive, resourceful, and self-motivated approach with a positive “can-do” attitude.
- Ability to work independently as well as collaboratively within a team environment.
There are no specific preferred qualifications or benefits mentioned for this position. However, the role offers an excellent opportunity for fresh graduates and early-career professionals to develop their skills in client support and operations within a dynamic business environment.
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