Operations Coordinator - International Client Support - TJ / 1899006

Our client, Recruit AI, is seeking an experienced Operations Coordinator to provide international client support in a fully remote capacity. The ideal candidate will have a strong background in administration and client services, with a minimum of five years’ experience. This role requires excellent spoken and written English skills and the ability to communicate confidently with clients across different time zones. The Operations Coordinator will manage schedules, coordinate tasks, and independently follow up with internal teams to ensure smooth daily business operations. A proactive and organized approach is essential to maintain operational efficiency and professionalism.

Key Responsibilities

- Communicate professionally and promptly with international clients via email, WhatsApp, phone calls, and online meetings to address queries and provide updates.
- Coordinate internally with team members to ensure timely completion of client requirements and assigned tasks.
- Maintain and update daily task lists, deadlines, schedules, and follow-ups to accurately track progress.
- Arrange meetings, appointments, and team calendars, optimizing schedules to enhance workflow.
- Proactively follow up on pending tasks with team members and keep management informed about updates and potential issues.
- Manage and organize customer records, spreadsheets, files, reports, and other business documents securely and accurately.
- Prepare quotations, invoices, presentations, and various business documents using standardized templates.
- Assist management with daily administrative and operational duties to ensure seamless business functioning.
- Coordinate communication and transactions with clients, suppliers, service providers, and other stakeholders as needed.
- Conduct basic research and compile information to support management decisions and business operations.
- Support social media management by assisting with posts, captions, messages, and related content activities.
- Maintain clear and comprehensive records of client communications, active tasks, and completed assignments.
- Identify and address pending issues proactively, ensuring appropriate follow-up until resolution.
- Manage multiple responsibilities simultaneously while maintaining high accuracy, professionalism, and confidentiality.
- Demonstrate ownership and autonomy in task execution, requiring minimal supervision or repeated reminders.
- Utilize MS Office, Google Workspace, CRM software, Shopify, WordPress, and project management tools efficiently to enhance daily operations.
- Adapt to flexible working hours and remain responsive and available during agreed times to support international clients and team coordination.

Required Qualifications

- Minimum of five years’ experience in administration, operations, or client services.
- Excellent spoken and written English communication skills.
- Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
- Proficiency in MS Office, Google Workspace, CRM systems, and online communication platforms.
- Ability to work independently with minimal supervision while demonstrating ownership of responsibilities.
- Experience coordinating with international clients and internal teams.
- High level of professionalism, accuracy, and confidentiality in handling business information.

Preferred Qualifications and Benefits

- Familiarity with Shopify, WordPress, and project management tools is advantageous.
- Experience supporting social media content and engagement.
- Flexibility to work within agreed international business hours to provide timely client support.
- Opportunity to work remotely with a dynamic team focused on international operations.

This role offers a chance to contribute to a growing organization by ensuring operational excellence and delivering exceptional client support on a global scale.