Posted 6 days ago 19 views
TDS is seeking a reliable, experienced, and genuinely committed Operations Coordinator to support daily operations across multiple client sites within the security and workforce services industry. This is a hands-on, fast-paced office role requiring someone who can take ownership, communicate professionally, and manage multiple priorities independently without constant supervision. The ideal candidate will be proactive, detail-oriented, and able to work effectively under pressure while maintaining a high level of organization.
Key Responsibilities
- Coordinate guard rosters and staff deployment across various client locations.
- Monitor live operations and respond promptly to any arising issues.
- Maintain daily communication with clients, guards, subcontractors, and management.
- Manage shift coverage, including replacements, cancellations, and last-minute operational needs.
- Review timesheets to ensure hours worked align with rostered and approved shifts.
- Verify invoices and identify any discrepancies prior to billing.
- Track and resolve discrepancies related to rosters, attendance, timesheets, and billing.
- Maintain accurate operational and compliance records.
- Escalate issues early and ensure proper follow-up until resolution.
- Provide support to the wider operations team with coordination and administrative tasks.
Required Qualifications
- Strong written and spoken English with clear, professional communication skills.
- Previous experience in operations, scheduling, rostering, control room coordination, or workforce management.
- Excellent attention to detail, especially regarding dates, times, hours, rosters, and invoices.
- Proficiency in Excel, spreadsheets, email, and rostering or operational software.
- Ability to remain calm, organized, and effective under pressure.
- Strong problem-solving skills with a focus on follow-up and resolution.
- Proactive and able to work independently with minimal supervision.
- Reliable, responsible, and committed work ethic.
Preferred Qualifications and Benefits
Experience within the security industry or workforce services will be highly regarded. Joining TDS offers the opportunity to take genuine ownership of a varied operations role, working across a range of businesses and client sites. The successful candidate will become part of a supportive team with opportunities for professional development and growth.
Additional Information
This is an in-person role with a monthly salary range of Rs50,000 to Rs80,000. Only serious applicants who meet the requirements and are genuinely interested in the position should apply. Applicants are encouraged to carefully review the job details before submitting their application to ensure alignment with the role’s expectations.
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