Operations Coordinator

MKHT Services (SMC PVT) Limited

Lahore , Pakistan

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Posted 23 hours ago 3 views Report Job

We are seeking a highly organised, proactive, and customer-focused professional to join our team as an Operations Coordinator (UK Operations) and Driving School Administrator. This full-time role is based in Bahria Town, Lahore, supporting the daily operations of a well-established UK-based driving school. The position involves managing customer service, administration, scheduling, and coordination tasks while working closely with an international management team. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys multitasking, problem-solving, and taking ownership of their responsibilities.

Key Responsibilities
- Manage customer enquiries through telephone, email, WhatsApp, and online platforms.
- Coordinate driving lesson bookings and instructor schedules efficiently.
- Maintain accurate student records, databases, and all relevant administrative documentation.
- Process invoices, payments, receipts, and other financial administration tasks.
- Deliver professional and responsive customer service, handling queries and resolving issues promptly.
- Support smooth day-to-day operations of the Lahore office.
- Assist with social media management and marketing activities.
- Identify and implement improvements to administrative processes and operational efficiency.
- Liaise with management teams in London and Lahore to support business operations and growth.
- Ensure all tasks are completed accurately and within agreed deadlines.

Required Qualifications
- Minimum of 2 years’ experience in office administration, operations, or a similar role.
- At least 1 year of customer service experience.
- Excellent spoken and written English communication skills.
- Strong organisational skills with the ability to multitask effectively.
- High attention to detail and strong problem-solving abilities.
- Proficiency in Microsoft Office applications, especially Word, Excel, and Outlook.
- Ability to communicate professionally with customers, instructors, colleagues, and management.
- Ability to work independently while managing multiple priorities.
- Experience with CRM systems, scheduling software, or booking platforms is advantageous.
- Bachelor’s degree or diploma in Business Administration, Office Management, or a related field is preferred.

Preferred Qualifications and Benefits
Previous experience within a driving school, educational institution, training environment, or service-based business will be considered an asset. We offer a professional, friendly, and supportive working environment with ongoing training and opportunities for professional development. Career progression is encouraged within our growing international organisation, providing the chance to work closely with an experienced UK management team. This role offers long-term career development and increased responsibility based on performance.

Joining our team means becoming part of an established UK-based organisation and a collaborative international team. You will gain valuable experience in UK operations, customer service, administration, and business coordination while developing your professional skills in a dynamic and expanding company. This role is ideal for individuals looking to build a long-term career with opportunities for growth and advancement.

The salary for this position ranges from PKR 60,000 to 80,000 per month, depending on experience and qualifications. Kudos Driving School is committed to fostering a professional, inclusive, and supportive workplace. We welcome applications from qualified candidates who are passionate about delivering excellent customer service and contributing to our ongoing success.