Operations Executive

We are seeking an experienced Operations Executive with over three years of relevant experience to oversee and streamline studio operations in a dynamic tech, software, or gaming environment. This role is based on-site in Gulberg 3, Lahore, and requires full-time commitment. The successful candidate will be responsible for managing delivery, people and culture, workplace environment, project management, and leadership support. You will establish and maintain efficient processes and SOPs, ensure smooth daily operations, and build a capable operations team as the studio expands. Strong organizational, communication, and problem-solving skills are essential for this position.

Key Responsibilities

Studio Operating Rhythm: Manage the studio calendar, including OKR cycles, leadership meetings, and reviews. Maintain ownership of the SOP library and conduct monthly compliance audits. Ensure timely and complete submission of the weekly executive report.

Delivery Operations: Oversee the studio-wide Agile process and sprint calendar across game teams. Manage the release calendar, ensuring every build delivery has a scheduled date, assigned owner, and a go-live checklist. Monitor sprint health, identify risks early, and propose mitigation options.

People and Culture: Handle onboarding, probation, exits, attendance, and performance management processes. Implement structured onboarding programs with buddy systems to integrate new hires effectively. Conduct regular pulse checks and maintain feedback channels, addressing team concerns promptly. Identify morale and retention risks and collaborate with team leads to resolve them. Organize team events, milestone celebrations, and studio-wide gatherings. Establish recognition programs aligned with studio values. Maintain clear internal communication by sharing updates, achievements, and changes promptly.

Finance Operations: Audit monthly finance reports from the parent finance team and resolve discrepancies. Maintain and enhance finance reporting tools and dashboards. Prepare monthly finance summaries for the Studio Head. Track reimbursements, vendor payments, and subscriptions.

Workplace Management: Take ownership of the workspace environment, continuously improving its layout, comfort, and atmosphere. Organize regular in-office activities to foster a positive work culture. Manage furniture, equipment, assets, and stationery. Ensure new employees are fully set up on their first day.

Studio Head Support and Group Liaison: Manage the Studio Head’s calendar, prepare meetings, follow up on action items, and track leadership commitments to completion. Serve as the primary contact with shared HR, Finance, Recruitment, and Admin teams to ensure timely coordination and support.

Building the Operations Team: Document all operational areas as SOPs while managing them. Recruit, train, and transition responsibilities to new hires once processes are stable.

Required Qualifications

- Minimum of 3 years’ experience in operations, administration, HR, or project management.
- Proven background in a tech, software, or gaming company.
- Hands-on experience with HR, finance reporting, and administrative tasks.
- Highly organized, proactive, and diligent with follow-ups.
- Strong written and spoken English communication skills.

Preferred Qualifications

- Experience in the gaming industry.
- Familiarity with Agile/Scrum methodologies across multiple teams.
- Experience working with a parent company or shared services team.
- Proven ability to establish SOPs or build an operations function from the ground up.

Success in this role will be demonstrated by the smooth running of operating, sprint, and release calendars without constant oversight, comprehensive and actively used SOPs for all core processes, timely audited finance reports with summaries for leadership, efficient onboarding of new hires, improved team engagement through regular feedback, and the successful hiring and handover to the first internal operations team member.