Posted Sep 29, 2026 103 views
The Operations & Liaison Officer plays a vital role in ensuring the efficient daily operations of the Justice Hub. This position involves managing a wide range of administrative, procurement, logistics, safety, and facility-related tasks, while also coordinating with local stakeholders such as courts, police, bar associations, government departments, and civil society organizations. The officer will oversee front-desk functions, maintain office supplies and equipment, handle vendor relations, and support outreach activities, events, and trainings. The ideal candidate will be highly organized, proactive, and client-focused, capable of balancing multiple priorities with professionalism, confidentiality, and adherence to compliance standards.
Key Responsibilities
- Manage day-to-day administration, reception duties, scheduling, and front-desk operations at the Justice Hub.
- Ensure that facilities, equipment, signage, and service areas are fully functional, safe, and well-maintained.
- Monitor and track office consumables, coordinate procurement processes, and manage purchase requests.
- Liaise with vendors to obtain quotations, oversee deliveries, and ensure quality standards are met.
- Maintain accurate procurement trackers, vendor records, and documentation in compliance with organizational, donor, and audit requirements.
- Oversee safety and security measures including fire safety, first aid, access control, CCTV monitoring, and emergency exits.
- Support safety drills, conduct threat assessments, and assist with safeguarding procedures, including confidential reporting of concerns.
- Ensure the Hub meets accessibility standards, particularly for persons with disabilities.
- Assist with data collection, update CMS/ERP systems, and maintain operational records.
- Coordinate regularly with courts, bar associations, police, DC/SSP offices, civil society organizations, and other local stakeholders.
- Maintain visit logs, document meeting minutes, and support outreach documentation.
- Assist in the planning and coordination of outreach sessions, events, and training programs.
Required Qualifications
- Bachelor’s degree in Management, Business Administration, or a related field.
- At least 3 years of relevant experience in administration, operations, or NGO/project support.
- Strong skills in administrative and operational coordination.
- Experience in procurement and vendor management.
- Proven ability to liaise effectively with diverse stakeholders and local partners.
- Knowledge of facility, safety, and security management protocols.
- Competence in managing IT equipment and office systems.
- Experience with CMS/ERP data entry and documentation.
- Understanding of safeguarding principles and data privacy.
- Commitment to accessibility and inclusion for persons with disabilities.
- Familiarity with the local justice ecosystem, including courts, police, and bar associations.
Preferred Qualifications and Personal Attributes
- Highly organized and detail-oriented with excellent multitasking abilities.
- Proactive and solution-oriented mindset.
- Empathetic and client-centered approach.
- Diplomatic and professional communication skills.
- Ability to remain calm and responsive in challenging situations.
This role offers the opportunity to contribute significantly to the smooth operation of a critical justice support facility, working closely with a variety of local stakeholders to enhance access to justice and community engagement.
Legal Aid Society
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