Operations Manager (BPO)

MARS BPO is seeking a highly motivated and results-oriented Manager of Operations to lead its large-scale outbound sales operations at the Gulzar-e-Quaid branch. This role is ideal for a strategic sales leader with a proven track record of managing high-performing teams, driving revenue growth, and ensuring operational excellence in a fast-paced BPO environment. The successful candidate will oversee outbound sales activities, optimize team performance, and cultivate a culture of accountability and engagement to meet and exceed business objectives.

Key Responsibilities
- Lead and manage outbound sales operations for the designated branch.
- Develop and execute sales strategies to achieve and surpass revenue targets.
- Supervise Team Leads and ensure effective team management and motivation.
- Monitor key performance indicators (KPIs), including conversion ratios, productivity, and quality metrics.
- Conduct regular performance reviews, coaching sessions, and leadership development initiatives to enhance team capabilities.
- Collaborate with Recruitment, Training, Quality Assurance, and HR departments to improve workforce performance and operational efficiency.
- Analyze sales reports, forecasts, and operational trends to identify areas for continuous improvement.
- Ensure compliance with client requirements, company policies, and relevant industry regulations.
- Foster a high-performance sales culture focused on accountability, engagement, and measurable results.

Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, Management, or a related discipline.
- Minimum of 2 to 3 years of outbound sales management experience within a BPO setting.
- Strong knowledge of sales processes and performance analytics.
- Experience managing campaigns, particularly Final Expense campaigns.
- Excellent leadership, coaching, communication, and people management skills.
- Proficiency in CRM systems, dialers, and reporting tools.
- Demonstrated ability to drive organizational growth and operational excellence.

Preferred Qualifications and Benefits
- At least 4 years of experience in the BPO industry is preferred.
- Position is based in Rawalpindi GPO, requiring in-person attendance.
- Competitive market salary ranging from Rs. 200,000 to Rs. 300,000 per month.
- Performance-based incentives to reward exceptional results.
- Opportunities for career advancement and participation in leadership development programs.
- A dynamic and professional work environment.
- The chance to lead impactful sales operations and contribute significantly to the company’s success.

This is an excellent opportunity for a strategic leader with strong management skills and a passion for building successful sales teams. Join MARS BPO to advance your career in a company committed to operational excellence and sustained growth.