Operations Manager (BPO)

MARS BPO is looking for a highly motivated and results-driven Manager Operations to oversee large-scale outbound sales operations at our Gulzar-e-Quaid branch. This role offers an excellent opportunity for a strategic sales leader with a proven history of managing high-performing teams, driving revenue growth, and ensuring operational excellence within a fast-paced BPO environment. The ideal candidate will possess strong leadership skills and a deep understanding of outbound sales processes, particularly in Final Expense campaigns.

Key Responsibilities
- Lead and manage outbound sales operations for the assigned branch.
- Develop and implement sales strategies to meet and exceed revenue targets.
- Supervise and support Team Leads to maximize team performance.
- Monitor key performance indicators (KPIs), conversion ratios, productivity, and quality metrics.
- Conduct regular performance reviews, coaching sessions, and leadership development activities.
- Collaborate closely with Recruitment, Training, Quality Assurance, and HR departments to optimize workforce effectiveness.
- Analyze sales reports, forecasts, and operational trends to identify areas for continuous improvement.
- Ensure strict compliance with client requirements, company policies, and industry regulations.
- Foster a high-performance sales culture focused on accountability, engagement, and delivering results.

Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
- Minimum of 2 to 3 years of outbound sales management experience within a BPO environment.
- Strong knowledge of sales processes and performance analytics.
- Experience managing Final Expense sales campaigns is essential.
- Exceptional leadership, coaching, communication, and people management skills.
- Advanced proficiency with CRM systems, dialers, and reporting tools.
- Proven ability to drive organizational growth and operational excellence.

Preferred Qualifications and Benefits
- A minimum of 4 years’ experience in the BPO industry is required.
- Preferred work location is Rawalpindi GPO, with the position requiring in-person attendance.
- Competitive market salary ranging from Rs. 200,000 to Rs. 300,000 per month.
- Performance-based incentives to reward outstanding results.
- Opportunities for career advancement and leadership development programs.
- A dynamic and professional work environment that encourages growth.
- The chance to lead high-impact sales operations and make a significant contribution to the company’s success.

If you possess the leadership capabilities, strategic mindset, and passion for building winning sales teams, this role offers a rewarding platform to advance your career in BPO sales management.