Operations Manager (For BPO)

Tech BPO (Private) Limited is seeking a proactive and decisive Operations Manager to oversee daily business operations and ensure seamless coordination among IT, Administration, HR, and other operational departments. The successful candidate will take full ownership of identifying operational gaps, addressing delays, and making informed decisions within their authority, while collaborating closely with the COO for necessary approvals. This role serves as a critical link between departmental teams and senior management, ensuring timely resolution of operational issues, adherence to company policies, availability of resources, and uninterrupted business continuity.

Key Responsibilities

- Manage cross-departmental operations to ensure smooth workflow and collaboration.
- Oversee IT infrastructure and resource allocation to support business needs.
- Coordinate with HR for workforce management, including staffing and employee relations.
- Handle administration and facility management to maintain an efficient work environment.
- Facilitate training programs and support departmental development initiatives.
- Provide leadership by taking accountability and making sound decisions.
- Manage BPO operations with a focus on maintaining business continuity and service quality.

Required Qualifications

- Bachelor’s degree in Business Administration, Management, Operations, or a related field.
- Proven experience in operations management, preferably within a BPO, call center, or fast-paced service environment.
- Strong leadership skills with the ability to think analytically and make independent decisions.
- Excellent problem-solving, communication, coordination, and conflict-resolution abilities.
- Capability to professionally challenge delays and hold teams accountable for delivering results.
- Solid understanding of workforce management, IT infrastructure coordination, administration, and overall business operations.
- Ability to prioritize competing demands and perform effectively under pressure.

Preferred Qualifications and Benefits

- Master’s degree is preferred.
- Competitive monthly salary ranging from Rs170,000 to Rs250,000.
- Benefits include Provident Fund (PF), health insurance, and paid leaves.
- Work location is onsite at Township, College Road, Lahore.
- Shift timing is from 4:00 PM to 1:00 AM, Monday through Friday.

The ideal candidate is a responsible leader who does not pass problems between departments but instead identifies root causes, brings the right people together, and ensures practical solutions are implemented. If you are someone who takes ownership, makes decisions confidently, holds teams accountable, and keeps business operations running smoothly, this is an excellent opportunity to join Tech BPO (Private) Limited as an Operations Manager.