Operations Manager- GIS

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving their most ambitious goals and building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

- Maximize process efficiency and cost-effectiveness: Develop and implement strategic plans in collaboration with senior stakeholders to optimize account performance. Identify new geographic markets to diversify revenue streams and maintain a deep understanding of client experiences to proactively address potential issues.

- Ensure contract compliance and governance: Monitor all Service Level Agreements (SLAs) to maintain a consistent green status. Review audit findings and initiate corrective actions to prevent non-compliance. Oversee delivery parameters to ensure quality outcomes within budget and timelines.

- Delivery governance: Align project delivery with customer goals and key performance indicators, ensuring performance and quality standards are consistently met. Track progress through delivery dashboards and Management Information Systems (MIS), and communicate account performance to stakeholders. Manage escalations, risks, and early warnings to prevent revenue leakage. Ensure timely invoicing according to contract terms and forecast key account metrics.

- Invoicing management: Submit invoices promptly as per the Statement of Work (SOW) and resolve any client queries related to invoicing.

- Data analysis and budgeting: Collect and analyze statistics related to costs and customer service metrics. Take ownership of budgeting and expense tracking to maintain financial discipline.

- Performance management: Regularly evaluate account performance against contract metrics such as accuracy and customer service. Lead the team through structured cadence calls to monitor progress, enforce quality standards, and ensure contract compliance. Collaborate closely with workforce management to optimize resource allocation and plan for future staffing needs.

- Resource allocation and retention: Plan and monitor resource deployment to maximize productivity and control delivery costs. Work with delivery heads to optimize manpower and reduce inefficiencies. Support employee retention through relevant training and certification programs. Foster team engagement via one-on-one interactions and other initiatives to enhance workforce stability.

- Stakeholder collaboration: Engage and influence internal stakeholders to resolve issues promptly and ensure seamless project delivery.

Required Qualifications

- 8 to 10 years of relevant experience in managing technology services or consulting accounts.
- Strong expertise in Geographic Information Systems (GIS) and mapping technologies.
- Proven ability to lead strategic planning, contract compliance, and delivery governance.
- Experience in budgeting, resource management, and client relationship management.

Wipro is committed to fostering a culture of reinvention and continuous evolution. As a digital transformation partner with bold ambitions, Wipro offers an empowering environment where you can shape your career and skills while contributing to the growth of a modern, purpose-driven organization. Join Wipro to be part of a dynamic team that embraces change and drives innovation in the technology industry.