Operations Manager - Healthcare Operations - TJ / 1890349

Our client, Recruit AI, is seeking an experienced Operations Manager to lead the healthcare operations for Friends of Mayo Hospital (FOMH) in Lahore. The ideal candidate will be responsible for managing the day-to-day activities across multiple FOMH sites, ensuring smooth and efficient operations while supervising a team of five, including the Site Officer at Mayo Hospital. This role requires strong organizational and coordination skills, a commitment to ethical standards, and the ability to work closely with various departments and committees to support the organization’s mission. Reporting directly to the President of FOMH, the Operations Manager will oversee records management, contract oversight, compliance, stakeholder relationships, project coordination, and safety protocols, maintaining professionalism and confidentiality at all times.

Key Responsibilities

- Supervise daily operations of FOMH across multiple locations, aligning activities with organizational goals and priorities.
- Lead and manage a team of five staff members, including the Site Officer, ensuring effective achievement of daily objectives.
- Maintain accurate official records and correspondence such as request letters, approvals, handover certificates, and communication registers.
- Oversee contract management by monitoring contractor performance, managing renewal schedules, and escalating issues for timely resolution.
- Develop and maintain strong working relationships with Mayo Hospital, King Edward Medical University, and other partner institutions to support operational success.
- Coordinate all FOMH projects, including scheduling, site access, inspections, handovers, and documentation to ensure quality and integrity.
- Organize and facilitate meetings for the FOMH Board and committees, managing all logistical requirements.
- Provide logistical support for programs, internships, training sessions, donor visits, and events while adhering to approved budgets and reporting expenses.
- Manage registrations and certifications, ensuring timely renewals and compliance with regulatory bodies such as the Pakistan Centre for Philanthropy and Punjab Charity Commission.
- Maintain detailed records related to Zakat and donations, verify documentation completeness, and coordinate approval processes without direct financial authority.
- Implement and monitor safety and security protocols across all sites, promptly addressing incidents and maintaining thorough documentation.
- Represent FOMH professionally in all official interactions, managing visitor and donor engagements to uphold the organization’s reputation.
- Assess field observations concerning hospital needs, project challenges, and contractor performance, reporting critical issues to senior leadership.
- Prepare and submit comprehensive weekly and monthly reports covering operations, compliance, project status, and safety matters to senior management.
- Ensure strict adherence to ethical guidelines, confidentiality policies, and conflict of interest rules, maintaining transparency and integrity.
- Facilitate smooth handovers and operational continuity by managing document control and system access in line with organizational protocols.
- Perform additional duties as assigned by the President to support effective management of FOMH operations.

Required Qualifications

- Minimum of five years of relevant experience in operations management, preferably within healthcare or nonprofit sectors.
- Proven ability to lead teams and manage complex projects with transparency, accuracy, and adherence to organizational policies.
- Strong organizational, communication, and interpersonal skills.
- Experience in contract management, compliance oversight, and stakeholder relationship management.
- Ability to maintain confidentiality and uphold ethical standards in all aspects of work.
- Proficiency in coordinating multi-site operations and handling logistical arrangements for events and programs.

No preferred qualifications or benefits were specified for this role.