Operations Manager

Alay is a dynamic athleisure and apparel brand fueled by the mindset NEVER STILL. We are seeking a hands-on Operations Manager to oversee daily operations, enhance internal processes, and support our next phase of growth. Reporting directly to the CEO, you will ensure seamless collaboration across teams, timely completion of deadlines, and smooth operational flow—from production planning through to customer delivery.

Key Responsibilities

Lead daily operations across multiple departments by setting clear priorities, defining responsibilities, and managing deadlines. Act as the central point of coordination between design, production, procurement, inventory, marketing, e-commerce, and fulfillment teams to ensure timely product launches and new-season rollouts. Align timelines, track deliverables, and resolve bottlenecks to keep all teams on schedule.

Coordinate production and procurement schedules to maintain optimal product availability and meet business demands. Oversee inventory planning, ensuring stock accuracy, timely replenishment, and management of slow-moving items. Supervise warehouse and order fulfillment processes, including packing, dispatch, returns, and courier coordination.

Prepare the stock, packaging, staffing, and dispatch capacity required for campaigns, promotions, and launches. Develop and implement practical Standard Operating Procedures (SOPs), reporting systems, and quality control checkpoints to maintain operational excellence. Monitor operational costs, identify inefficiencies, and drive productivity improvements without compromising quality.

Conduct regular team follow-ups to resolve operational issues and maintain accountability across departments. Provide weekly performance reports to the CEO, highlighting pending tasks, delays, risks, and corrective actions. Coordinate the operational delivery of confirmed private orders in collaboration with production and business development teams.

Required Qualifications

A minimum of 5 years of relevant operations experience, including managing teams and coordinating across departments. Proven experience in apparel, fashion retail, athleisure, or e-commerce sectors is highly preferred. Strong understanding of production coordination, procurement, inventory management, warehousing, and order fulfillment processes.

Excellent leadership, communication, planning, and problem-solving skills are essential. Ability to manage multiple priorities, anticipate potential delays, and drive tasks to completion with accountability. Proficiency in Excel or Google Sheets, inventory or ERP systems, and operational reporting is required. Experience with Shopify is considered an advantage. A relevant bachelor’s degree is preferred.

Preferred Qualifications and Benefits

While not explicitly detailed, candidates with experience in fast-paced retail or fashion environments and a proactive, detail-oriented approach will thrive in this role. Success in this position is measured by on-time product launches, reliable inventory management, timely dispatches, effective interdepartmental coordination, and clear ownership of operational responsibilities.

This role offers the opportunity to be a key driver in Alay’s growth journey, working closely with leadership to shape the operational backbone of a vibrant and evolving brand.