Operations Manager

Source Everest, a Denmark-based company established in 2010, specializes in customer service, offshore HR, administrative, and web development support. We are currently seeking an experienced Operations Manager to join our team on a full-time, on-site basis in Johar Town, Lahore. This role involves overseeing daily office operations, coordinating staff, managing administration and HR support, handling procurement, and maintaining communication with customers and business partners in Denmark. The position requires working six days a week, Monday through Saturday, with an 8-hour shift scheduled between 3:00 PM and 3:00 AM PKT. The starting salary is PKR 200,000 per month, commensurate with experience and qualifications.

Key Responsibilities

Manage daily office operations and coordinate staff activities to ensure a smooth and efficient workflow. Prepare staff schedules, monitor attendance, track performance, and ensure timely completion of tasks. Identify operational challenges promptly and coordinate their resolution while keeping management informed with regular updates.

Oversee recruitment processes including conducting interviews, onboarding new hires, training, and performance evaluations. Maintain accurate employee records and HR documentation, assist in preparing and updating training materials, and support the implementation of company policies and procedures. Handle staff-related administrative matters with professionalism.

Respond to customer queries, complaints, emails, chats, and calls when necessary, ensuring professional and timely communication. Address customer reviews and feedback while maintaining clear communication with management and Danish business partners. Maintain organized records, files, archives, and company documentation.

Prepare and organize internal documents, reports, and correspondence to support daily administrative needs. Coordinate procurement activities by liaising with suppliers and vendors, obtaining quotations, following up on purchases and deliveries, and maintaining procurement records. Communicate effectively with external business partners through email and phone.

Required Qualifications

A minimum of five years’ experience in operations, administration, HR coordination, customer service, or office management is essential. Proven ability to manage staff coordination and daily operational matters efficiently is required. Excellent spoken and written English skills are critical, along with confidence in communicating with international customers and business partners.

Strong organizational skills with attention to detail are necessary, as is the ability to handle multiple responsibilities simultaneously and work independently. Proficiency in professional email writing and documentation is expected. Candidates must demonstrate ownership and accountability in managing their responsibilities.

Preferred Qualifications and Benefits

The starting salary is PKR 200,000 per month, with the potential to increase up to PKR 400,000 based on experience and profile. The company offers generous bonuses and biannual salary reviews. A paid training period provides exposure to Scandinavian-style HR, customer service, and operational practices.

Additional benefits include free lunch and refreshments during working hours and a long-term employment opportunity with clear career growth potential. This role is ideal for a proactive individual who anticipates challenges, communicates confidently with staff and management, maintains organized records, handles customer interactions professionally under pressure, and embraces accountability as a core operational strategy.

Candidates residing in or near Johar Town, Lahore, are preferred.